Staff Software Engineer, AI Native Engineering, Integrations
ServiceNow3 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Build a pipeline that generates third-party connectors from vendor specifications, including specification normalization, pinned provenance, and deterministic regeneration.
- Design AI-callable action surfaces with effective names, descriptions, schemas, examples, safety scopes, and measurement of model action selection.
- Own permission mirroring, delete detection, credential policies, tenant isolation, revocation, and access controls across connected providers.
- Build and operate integrations involving webhooks, rate limits, pagination, incremental synchronization, and reliable recovery at scale.
- Maintain agentic-development skills and guardrails, a deterministic provider-fake harness, and critical review of generated code.
- Own versioned contracts with stable identifiers, deprecation, migration, audit, and proof of execution.
- Provide technical leadership through architecture decisions, code review, mentoring, and collaboration with product and design.
Requirements
- 8+ years of software engineering experience with strong fundamentals in system design, API design, relational data modeling, and testing.
- Hands-on experience building and operating third-party integrations used by real tenants, including webhooks, rate limits, pagination, incremental sync, and delete detection.
- Experience designing API or SDK surfaces that other systems can consume correctly without human documentation.
- Experience owning versioned contracts involving stable identifiers, deprecation, and migration.
- Sound judgment regarding least-privilege access, action-level scope minimization, admin consent, secrets handling, tenant isolation, and autonomous AI actions.
- Current hands-on fluency with AI-assisted and agentic development and experience critically thinking about AI in work processes, decisions, or problem-solving.
- A record of technical leadership through architecture ownership, code-quality improvements, and mentoring engineers.
- Comfort working through ambiguity and building 0-to-1 products without an established playbook.
- Preferred: experience evaluating tool or function selection, including measuring whether a model chooses the correct action.
- Preferred: experience with RAG or the Model Context Protocol (MCP), familiarity with SCIM or directory synchronization, or experience with IT service management or employee-support products.
Benefits
- Regular employee position with a flexible work persona in the APAC region.
- ServiceNow supports flexible, remote, or required-in-office work personas according to the role and assigned location.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.