Senior Customer Success Engineer
Palo Alto Networks23 days ago
Sydney, Australia +5 moreSenior
Responsibilities
- Lead complex deployments and resolve intricate technical challenges for Certificate Lifecycle Management and PKI products.
- Guide customers through sophisticated integrations, customizations, advanced use cases, and best practices.
- Drive product adoption through technical advisory, training sessions, and customer-specific workshops.
- Assess deployment and best-practice gaps and translate them into strategic improvement plans.
- Advise technical and executive stakeholders, including CISOs and CTOs, on solution adoption and optimization.
- Manage complex customer engagements and high-touch delivery strategies with account teams.
- Lead customer escalations and coordinate internal resources for timely resolution.
Requirements
- Bachelor of Science in Computer Science or a related technical field, or equivalent experience.
- At least 5 years of hands-on experience in cloud infrastructure and large-scale network design, operations, and security.
- At least 3 years of experience in a customer-facing or advisory role such as Customer Success, Consulting, or Support Engineering.
- Demonstrated success driving product adoption, leading complex feature implementations, and delivering advanced training programs.
- Ability to translate technical requirements into actionable customer plans and guide advanced use cases.
- Experience building relationships with key stakeholders, including executive-level contacts, and influencing decisions.
- Knowledge of Public Key Infrastructure technology, standards, and implementations.
- Knowledge of securing Internet applications, including cryptography, standards, and techniques.
- Knowledge of directory technologies and standards such as LDAP and Active Directory.
- Preferred experience with Microsoft Active Directory Certificate Services, public certificate authorities, HSMs, cloud key management services, Ansible, Terraform, and the ACME protocol.
Benefits
- The role is remote, with hybrid collaboration across geographies.
- The company provides reasonable accommodations for qualified individuals with disabilities or special needs.
- The employer is an equal opportunity employer.
Tech Stack
AnsibleTerraform
Categories
Solutions Engineering
About Palo Alto Networks
Palo Alto Networks builds cybersecurity products for enterprises and governments, including next-generation firewalls, cloud security (Prisma Cloud/Prisma Access), and SOC tools (Cortex). It sells subscriptions and appliances with cloud-delivered threat intelligence, securing networks, endpoints, and applications across data centers and public clouds. Founded in 2005 and headquartered in Santa Clara, California, the company is publicly traded on the NYSE under the ticker PANW.