4 days ago
Remote, United StatesSenior
Responsibilities
- Qualify customer engagements by assessing technical readiness, feasibility, adoption potential, product gaps, and repeatability.
- Lead discovery, solution design, delivery planning, implementation, production stabilization, and handoff for customer deployments.
- Build production-grade services, webhook handlers, adapters, data mappings, deployment automation, tests, and operational tooling in customer environments.
- Design for scalability, availability, resilience, security, observability, safe failure modes, and operational ownership.
- Create and validate unit, integration, contract, end-to-end, load, resilience, and failover tests.
- Partner with customer engineering, security, privacy, legal, and communications teams on architecture, compliance, authentication, data handling, and regional requirements.
- Train customer engineers, document architectures and runbooks, establish ownership, and support planned workshops and cutovers.
- Use assigned Voice, Messaging, and Email subject-matter experts during ramp-up and contribute field evidence and reusable patterns to Product and Engineering.
Requirements
- Typically 7+ years of professional experience in software engineering, enterprise integration, solution delivery, or technical consulting, including substantial direct enterprise-customer work.
- Experience personally architecting, building, deploying, operating, and supporting API-driven production systems.
- Strong production software skills in at least one relevant stack such as TypeScript/Node.js, Python, Java, or C#/.NET.
- Experience with coding agents or other AI development tools, with independent validation of generated results.
- Experience integrating software with enterprise APIs, webhooks, data stores, identity systems, cloud services, events, and operational processes.
- Strong testing, scalability, failure-mode design, and observability experience, including logs, metrics, traces, dashboards, alerting, and cross-system correlation.
- Experience deploying services on at least one major cloud platform using Git, infrastructure as code, containers or serverless, secrets management, and regional design.
- Meaningful exposure to at least one communications domain such as programmable voice, messaging, or email.
- Ability to learn adjacent CPaaS products rapidly and apply subject-matter-expert guidance independently.
- Strong written and verbal communication across engineering, product, security, business, and executive stakeholders.
- Ability to scope MVPs, make delivery tradeoffs, surface risks, protect the critical path, and manage cutovers and production stabilization.
- Willingness to travel approximately 10–15% and support planned customer workshops and cutovers.
- Preferred qualifications include CPaaS or comparable communications API experience; depth in Voice, SMS, RCS, WhatsApp, Email, Numbers, Verification, or SIP trunking; AI-native, conversational AI, agentic, speech, or real-time AI experience; communications troubleshooting expertise; CRM, contact-center, data-platform, decision-engine, or AI-system integration; and experience mentoring engineers or influencing product roadmaps.
Benefits
- Comprehensive medical, dental, and vision plans, supplemental plans, and telehealth access.
- Free virtual counseling through a global Employee Assistance Program.
- Roth and pre-tax 401(k) options with an employer match.
- Generous paid time off.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off for volunteering.
- Approximately 10–15% travel is expected, and the role supports planned customer workshops and cutovers rather than standing customer support or on-call work.
Categories
Forward Deployed
About Sinch AB
Sinch builds a cloud communications platform (CPaaS) that provides APIs and services for SMS/RCS, voice, and email so businesses can automate customer messaging, alerts, and support. It sells usage-based APIs and SaaS tools to enterprises, software platforms, and SMBs. Founded in 2008 and headquartered in Stockholm, Sinch is a public company listed on Nasdaq Stockholm and operates globally across telecom networks and digital channels.