4 days ago
Garching bei München, GermanyStaff+
Responsibilities
- Define the production-readiness and handover framework for transitions from Value Delivery to Value Operation.
- Build monitoring, alerting, incident response, and operational reliability capabilities for deployed AI solutions.
- Implement AI production-quality practices including drift detection, performance benchmarking, guardrail validation, and retraining triggers.
- Establish production security, data-boundary, compliance, and operational-governance standards.
- Design scalable tooling, automation, partner integrations, and self-healing capabilities for customer deployments.
- Capture operational learnings with the Knowledge & IP team and feed them back into the delivery lifecycle.
- Mentor engineers and set technical and operational standards across global FDE squads and hubs.
Requirements
- Hands-on experience operating LLM-based systems, agentic workflows, and distributed architectures in customer production environments.
- Deep experience with observability, incident management, and production reliability across cloud environments.
- Experience identifying behavioral drift in agentic applications and maintaining production quality after go-live.
- Experience in regulated or enterprise-grade environments involving compliance, security posture, operational governance, uptime, and contractual SLAs.
- Ability to create standards, playbooks, repeatable processes, scalable operational models, and technical capabilities from the ground up.
- Ability to collaborate across delivery squads, engineering and platform teams, customers, external partners, and architects.
- Experience or skills in agentic AI practice, AI adoption, AI output quality assurance, context engineering, AI-assisted automation, agentic orchestration, agentic engineering, application security, cloud architecture, and evaluations and benchmarking engineering.
- Strong learning agility, collaboration, complex problem solving, creative thinking, and communication skills.
Benefits
- SAP provides learning and development opportunities to build on employees’ skills.
- SAP supports inclusion, health and well-being, and flexible working models.
- The role involves global work across FDE squads and hubs, external delivery partners, and customers.
Categories
Site Reliability
About SAP
SAP builds enterprise application software and cloud services for finance, procurement, supply chain, human resources, and analytics, sold through subscriptions, licenses, and support. Its portfolio includes SAP S/4HANA, SAP Business Technology Platform, SAP Ariba, and SAP SuccessFactors. Founded in 1972 and headquartered in Walldorf, Germany, SAP is a public company listed on the NYSE and Frankfurt (ETR) and serves enterprises and public-sector organizations worldwide.