6 hours ago
Remote, United KingdomSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in customer ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build enterprise AI applications using Claude, the Anthropic API, LLM platforms, RAG, tool use, structured outputs, orchestration, and human-in-the-loop workflows.
- Develop secure integrations among ServiceNow, enterprise systems, APIs, data platforms, identity systems, document repositories, databases, and AI services.
- Build prototypes, demonstrations, proof-of-concept implementations, reusable solution templates, prompt libraries, integrations, and deployment assets.
- Develop evaluation approaches covering relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.
- Implement responsible AI safeguards for sensitive data, permissions, prompt injection, unsafe tool use, model behavior, and high-impact decisions.
- Diagnose and resolve issues involving prompts, model outputs, tool execution, APIs, permissions, data quality, retrieval pipelines, and system performance.
- Contribute reusable components, evaluation frameworks, automation capabilities, and product feedback to NewRocket’s AI platforms and accelerators.
- Collaborate with customers, consultants, product engineering, data engineering, AI/ML engineering, ServiceNow teams, and the AI Center of Excellence.
Requirements
- 5-8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, automations, conversational experiences, RAG systems, or agentic workflows.
- Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate complex technical concepts to technical and business stakeholders, manage ambiguity, prioritize work, travel approximately 25%, and deliver in fast-moving customer environments.
- Preferred qualifications include Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy or partner training, MCP, and Claude enterprise workflow experience.
- ServiceNow development or implementation experience, including scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and workflow concepts, is strongly preferred.
- Additional preferred experience includes vector databases, document ingestion, chunking, retrieval strategies, LLM orchestration, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, cost optimization, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment.
Benefits
- Remote work arrangement with approximately 25% travel.
- Access to Anthropic partner enablement, training, and technical education programs as available.
- Inclusive equal-opportunity workplace with disability accommodation support.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.