2 months ago
Remote, United KingdomSenior
Responsibilities
- Deploy, configure, and operationalize agentic AI workflows, assistants, automations, and integrations in customer ServiceNow and enterprise environments.
- Translate customer requirements and business processes into technical architectures, implementation plans, and production-ready AI solutions.
- Build enterprise AI applications using Claude, the Anthropic API, LLM platforms, RAG, tool use, structured outputs, orchestration, and human-in-the-loop workflows.
- Develop secure integrations among ServiceNow, enterprise systems, APIs, data platforms, identity systems, document repositories, databases, and AI services.
- Build prototypes, demonstrations, proof-of-concept implementations, reusable solution templates, prompt libraries, integrations, and deployment assets.
- Develop evaluation approaches covering relevance, accuracy, groundedness, task completion, safety, latency, cost, and user experience.
- Implement responsible AI safeguards for sensitive data, permissions, prompt injection, unsafe tool use, model behavior, and high-impact decisions.
- Diagnose and resolve issues involving prompts, model outputs, tool execution, APIs, permissions, data quality, retrieval pipelines, and system performance.
- Contribute reusable components, evaluation frameworks, automation capabilities, and product feedback to NewRocket’s AI platforms and accelerators.
- Collaborate with customers, consultants, product engineering, data engineering, AI/ML engineering, ServiceNow teams, and the AI Center of Excellence.
Requirements
- 5-8 years of experience in software engineering, systems integration, enterprise platforms, workflow automation, or related technical delivery roles.
- Hands-on experience with full-stack development, scripting, APIs, microservices, enterprise integrations, or cloud-native applications.
- Experience building, deploying, or supporting AI/LLM-powered applications, automations, conversational experiences, RAG systems, or agentic workflows.
- Experience integrating APIs, enterprise applications, data platforms, or workflow systems in production environments.
- Proficiency in JavaScript/TypeScript, Python, or similar programming and scripting languages.
- Experience with AWS, Microsoft Azure, or Google Cloud.
- Familiarity with prompt engineering, context windows, token usage, embeddings, vector search, RAG, tool use/function calling, structured outputs, and model evaluation.
- Understanding of responsible AI, hallucination mitigation, sensitive-data handling, identity and access controls, human oversight, AI safety, and secure AI deployment.
- Experience in customer-facing engineering, consulting, technical implementation, solutions architecture, or professional-services roles.
- Ability to communicate complex technical concepts to technical and business stakeholders, manage ambiguity, prioritize work, travel approximately 25%, and deliver in fast-moving customer environments.
- Preferred qualifications include Anthropic API, Claude models, Anthropic Console, Claude Code, Anthropic Academy or partner training, MCP, and Claude enterprise workflow experience.
- ServiceNow development or implementation experience, including scripting, APIs, IntegrationHub, Flow Designer, Virtual Agent, Now Assist, AI Agents, CMDB, ITSM, CSM, HRSD, knowledge management, and workflow concepts, is strongly preferred.
- Additional preferred experience includes vector databases, document ingestion, chunking, retrieval strategies, LLM orchestration, AI observability, tracing, evaluation frameworks, prompt/version management, monitoring, cost optimization, Docker, CI/CD, SQL, Git, infrastructure-as-code, and secure cloud deployment.
Benefits
- Remote work arrangement with approximately 25% travel.
- Access to Anthropic partner enablement, training, and technical education programs as available.
- Inclusive equal-opportunity workplace with disability accommodation support.
Tech Stack
Categories
Forward Deployed
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.