28 days ago
Manila, PhilippinesMid Level
Responsibilities
- Own and drive resolution of complex software issues, including debugging bugs and performance problems escalated by App Support.
- Monitor system performance and respond to alerts using New Relic, DataDog, and related monitoring tools.
- Perform root-cause analysis of recurring and critical incidents and implement long-term corrective solutions.
- Coordinate with development, App Support, DevOps, and product teams during critical software incidents.
- Debug full-stack applications and troubleshoot SQL, database, and Azure cloud infrastructure issues.
- Improve support processes, monitoring and alerting strategies, and platform reliability.
- Mentor engineers in troubleshooting and debugging practices.
- Document customer interactions, issue resolutions, troubleshooting efforts, knowledge-base articles, and technical best practices in tools such as JIRA.
- Lead or contribute to post-incident reviews and ensure preventive actions are implemented.
Requirements
- At least 3 years of experience in software support or software development, with strong troubleshooting and complex issue-resolution experience.
- Expertise in full-stack development and debugging with C# and .NET, including understanding of front-end and back-end systems.
- Strong experience with Microsoft Azure cloud infrastructure, monitoring, alerting, and cloud application issue resolution.
- Experience troubleshooting SQL and relational database performance and executing queries, plus experience with NoSQL databases such as CosmosDB.
- Experience with APM and monitoring solutions such as New Relic or DataDog.
- Strong written and verbal communication skills for explaining technical issues to engineers and business stakeholders.
- Demonstrated ownership of critical issues, incident management, and thorough root-cause analysis.
- Collaborative, proactive, detail-oriented, and organized approach to problem-solving and documentation.
- Preferred experience in telecommunications or IoT.
- Familiarity with REST APIs, message-based architectures, distributed systems, Azure DevOps, automated testing and quality-assurance frameworks, networking protocols, multi-IMSI solutions, and eUICC SIM profile downloads.
Benefits
- New hires must work onsite five days per week during the six-month probation period.
- After probation, eligible employees may work from home up to eight days per month, subject to business needs and performance standards.
- Equal-opportunity employer committed to a diverse and inclusive workplace.
About Cubic
Cubic Corporation builds fare payment and transit management systems for public transportation agencies and provides defense training, C4ISR, and secure communications solutions for military customers. Headquartered in San Diego and founded in 1951, it operates through Cubic Transportation Systems and Cubic Defense, selling hardware, software, and long-term services. The company was taken private in 2021 by Veritas Capital and Evergreen; its technology powers systems such as London’s Oyster and New York’s OMNY.