2 hours ago
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, build, test, deploy, and optimize AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations.
- Drive hands-on user adoption, define success metrics, measure workflow and mission outcomes, and iterate on deployments.
- Troubleshoot onsite issues and coordinate root-cause resolution with Product, Engineering, Support, and Services.
- Lead QBRs, mission reviews, strategic planning, and operational transformation with agency leadership.
- Capture customer insights and workflow patterns, influence product roadmaps, and turn successful builds into reusable playbooks.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain a consistent onsite presence of approximately 3–4 days per week and support post-sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products, writing integration logic, and delivering production-ready solutions.
- Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to take ownership in ambiguous, fast-changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and follow security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work in Atlanta with an expected presence of approximately 3–4 days per week.
Categories
Forward Deployed