2 months ago
Responsibilities
- Discover agency problems onsite and translate them into compliant solutions tied to mission outcomes.
- Design, build, test, deploy, and optimize AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Configure, integrate, and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations.
- Drive hands-on user adoption, define success metrics, measure workflow and mission outcomes, and iterate on deployments.
- Troubleshoot onsite issues and coordinate root-cause resolution with Product, Engineering, Support, and Services.
- Lead QBRs, mission reviews, strategic planning, and operational transformation with agency leadership.
- Capture customer insights and workflow patterns, influence product roadmaps, and turn successful builds into reusable playbooks.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain a consistent onsite presence of approximately 3–4 days per week and support post-sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products, writing integration logic, and delivering production-ready solutions.
- Ability to work across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to take ownership in ambiguous, fast-changing environments and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and follow security standards.
- Former law enforcement or military experience is preferred but not required.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off and paid parental leave for all.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work in Atlanta with an expected presence of approximately 3–4 days per week.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.