2 days ago
Vancouver, Canada +3 moreSenior / Staff+
H1B sponsor
Base Salary
$148k - $264k/yr
Responsibilities
- Lead customer discovery and define customer success criteria.
- Act as the day-to-day lead for design partners and Early Access customers, including expectation setting and executive stakeholder communication.
- Run Early Access deployments end to end by implementing, configuring, debugging, and improving solutions.
- Interpret customer tenant data, configuration, business processes, and workflows to assess agent performance.
- Triage and prioritize bugs, configuration issues, product gaps, and change-management needs, routing them to the appropriate owners.
- Communicate deployment status, risks, and next steps to customers and internal teams.
- Turn customer feedback into problem statements, reproduction details, and evidence for product and engineering teams.
- Help define and measure pre-GA stage gates and product graduation scorecards.
- Build playbooks, configuration patterns, and known-issue guides for deployment and documentation teams.
- Partner with the product program manager and Workday Services lead throughout customer projects.
- Remain engaged through early GA and serve as a point of contact for major customers and future releases.
Requirements
- P4 Senior requires 7+ years of experience in product management, consulting, solutions engineering, implementation, or customer support in complex enterprise environments.
- P5 Principal requires 10+ years of experience in technical product management, solution architecture, forward deployed engineering, enterprise implementation, or principal-level consulting in complex enterprise SaaS ecosystems.
- P5 candidates must have experience driving complex AI/ML, automation, or enterprise software deployments at scale with Fortune 500 executive stakeholders.
- Demonstrated entrepreneurial ownership, including building from scratch or driving initiatives end to end in ambiguous environments.
- Experience managing strategic customer relationships with senior leaders, navigating organizational change, and rebuilding trust after project difficulties.
- Working knowledge of Workday business processes, security and permissions, tenant configuration, integrations, and customer implementation and governance.
- Ability and willingness to travel up to 20% to customer sites.
Benefits
- Flexible work model with at least 50% of each quarter spent in the office or in the field with customers, prospects, and partners.
- Eligible roles may receive participation in the Workday Bonus Plan or role-specific commission/bonus and annual refresh stock grants.
- Primary location is Pleasanton, California, with additional US locations and Colorado pay ranges listed.
- Application deadline is January 11, 2027.
Categories
Forward Deployed
About Workday
Workday builds cloud-based enterprise applications for human capital management and financial management, including payroll, time tracking, expenses, planning, and procurement, sold on a subscription basis with professional services. Founded in 2005 and headquartered in Pleasanton, California, it is a public company traded on NASDAQ as WDAY. Organizations worldwide use Workday to unify HR and finance data, automate processes, and apply AI to workforce and financial operations.