2 days ago
Base Salary
$124k - $222k/yr
Responsibilities
- Support customer discovery and understand functional requirements for AI agent deployments.
- Serve as the day-to-day technical contact for design partners and Early Access customers.
- Implement, configure, troubleshoot, and manage customer deployments end to end.
- Analyze customer tenant data, configurations, and workflows to evaluate agent performance.
- Triage bugs, configuration errors, and product gaps and escalate issues to engineering teams.
- Track deployment risks, technical issues, status updates, and next steps for stakeholders.
- Translate customer feedback into problem statements and actionable bug reports.
- Assist with pre-GA stage gates, graduation metrics, and early GA releases.
- Document deployment playbooks, configuration patterns, and troubleshooting guides.
- Collaborate with product, engineering, program management, and Workday Services teams.
Requirements
- 5+ years of experience in technical consulting, solutions engineering, implementation, technical product management, or customer support in enterprise software environments.
- Willingness and ability to travel up to 20% to customer sites.
- Ability to manage technical initiatives in fast-paced or ambiguous environments with minimal direction.
- Experience managing customer technical relationships, setting expectations, and resolving technical challenges collaboratively.
- Working knowledge of Workday business processes, security and permissions, tenant configuration, integrations, and customer implementation and governance.
Benefits
- Flexible work arrangement requiring at least half of each quarter to be spent in the office or in the field with customers, prospects, or partners.
- Potential eligibility for the Workday Bonus Plan or role-specific commission/bonus and annual refresh stock grants.
- Application deadline: January 11, 2027.
Categories
Forward Deployed
About Workday
Workday builds cloud-based enterprise applications for human capital management and financial management, including payroll, time tracking, expenses, planning, and procurement, sold on a subscription basis with professional services. Founded in 2005 and headquartered in Pleasanton, California, it is a public company traded on NASDAQ as WDAY. Organizations worldwide use Workday to unify HR and finance data, automate processes, and apply AI to workforce and financial operations.