3 days ago
Base Salary
$124k - $222k/yr
Responsibilities
- Deploy, configure, and debug AI agents and integrations in live enterprise tenant environments.
- Lead technical discovery sessions and translate customer requirements into product configurations, proofs of concept, and integration specifications.
- Troubleshoot complex customer workflows, live data, and software deployments through hands-on coding and debugging.
- Capture field telemetry, edge-case failures, and customer friction to influence product roadmaps and engineering backlogs.
- Transform recurring deployment challenges and custom fixes into standardized, automated product capabilities.
- Collaborate with AI Deployment Architects, Product Managers, Workday Services leads, Account Teams, Product, Engineering, and Services.
- Guide customer engagements from kickoff through graduation within standard six-month deployment cycles.
Requirements
- 7+ years of experience in Forward Deployed Engineering, Solutions Engineering, Technical Consulting, or Software Development.
- Hands-on coding and debugging skills in Python, Java, or similar languages.
- Solid understanding of REST APIs, object-oriented design, system architecture, and integration patterns.
- Experience working directly with enterprise clients on complex software deployments, live data troubleshooting, and custom workflow integration.
- Willingness and ability to travel up to 20% to customer sites.
- Ability to derive generalizable product requirements from bespoke customer issues and communicate technical challenges to non-technical leadership.
- Preferred: experience with LLM-powered or agentic AI systems, including prompt/context engineering, retrieval-augmented generation, evaluations, or agent orchestration frameworks.
Benefits
- Annualized base salary ranges from $148,000 to $222,000 for Pleasanton, California, and from $123,900 to $222,000 for additional US locations; the role may also be eligible for bonus or commission and annual refresh stock grants.
- Flexible work arrangement requiring at least 50% of each quarter in the office or in the field with customers, prospects, or partners.
- Up to 20% travel to customer sites as needed.
About Workday
Workday builds cloud-based enterprise applications for human capital management and financial management, including payroll, time tracking, expenses, planning, and procurement, sold on a subscription basis with professional services. Founded in 2005 and headquartered in Pleasanton, California, it is a public company traded on NASDAQ as WDAY. Organizations worldwide use Workday to unify HR and finance data, automate processes, and apply AI to workforce and financial operations.