2 months ago
Berlin, GermanySenior
Responsibilities
- Build agentic systems and full-stack prototypes end-to-end, shipping initial versions quickly and learning from real use.
- Track emerging models, agent patterns, and protocols such as MCP and turn promising capabilities into working prototypes.
- Design experiments measuring quality, latency, cost, and user impact.
- Work with internal users, product managers, and customers to validate concepts and iterate.
- Convert validated prototypes into reference implementations and write-ups for product teams.
- Provide product and platform teams with feedback on AI capabilities and limitations.
- Move between initiatives as priorities shift and hand off validated work cleanly to product teams.
Requirements
- At least four years of experience building full-stack software, including products or systems started from scratch.
- Experience shipping LLM-powered systems to production for real users.
- Ability to understand and build AI agents below the framework level, including message arrays, tool calling, context management, and prompt caching.
- Ability to build an agent loop from scratch and explain its operation.
- Practical full-stack experience taking prototypes from API to demo UI, with TypeScript/Node.js and React.
- Experience using AI-assisted development tools such as Claude Code, Codex, Cursor, or similar.
- Strong product mindset, builder mentality, and comfort working in ambiguous, rapidly changing environments.
- Preferred: strong UX/UI judgment and experience with voice and real-time AI, including streaming, speech-to-text, text-to-speech, or voice-to-voice models.
- Preferred: open-source work on agent tooling such as MCP servers, harnesses, or evals.
- Preferred: experience designing evaluations for AI systems.
- Preferred: background in conversational AI or customer-experience products.
Benefits
- Hybrid work arrangement is indicated.
- Individual contributor role reporting to the Manager, Engineering, AI Innovation.
Tech Stack
Categories
About NICE
NICE builds cloud contact center platforms, customer analytics, and workforce optimization tools for enterprises and public sector agencies, including public safety recording. Its portfolio includes CXone (CCaaS), digital self-service, interaction recording, RPA, and financial crime and compliance solutions through NICE Actimize. Founded in 1986 and headquartered in Hoboken, New Jersey, NICE is a public company traded on NASDAQ under the ticker NICE, serving customers in 150+ countries.