ServiceNow Developer
Lightspeed Commerce, Inc.5 hours ago
Montréal, CanadaSenior
Responsibilities
- Develop and configure ServiceNow applications, catalog items, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and related platform components.
- Design, develop, and troubleshoot third-party integrations using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and Workato.
- Monitor platform health, troubleshoot performance issues, and optimize scripts and flows for scalability and maintainability.
- Support ITSM and HRSD workflows covering Incident, Problem, Change, Request, and HR-related processes.
- Administer roles, ACLs, permissions, and other access controls in accordance with security and audit requirements.
- Resolve complex platform incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams.
- Gather requirements, prioritize backlog work, design solutions, and deliver enhancements through development, testing, deployment, and post-launch support.
- Establish reusable standards for workflows, notifications, approvals, documentation, and user experiences.
- Evaluate ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant platform capabilities.
- Maintain technical and integration documentation, runbooks, and user procedures, and provide support or training when needed.
Requirements
- Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD.
- Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax.
- Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development.
- Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations.
- Strong understanding of ITSM processes and their translation into ServiceNow solutions.
- Ability to independently troubleshoot complex issues across ServiceNow and connected systems.
- Strong problem-solving, communication, and documentation skills.
- Experience translating stakeholder business requirements into scalable technical solutions.
- Ability to manage multiple priorities in a fast-paced environment.
- Preferred experience with HRSD, ITOM, Workday, identity or HR platforms, ServiceNow AI/GenAI capabilities including Now Assist, MCP, Service Portal, custom widgets, HTML, CSS, Workato, or other iPaaS platforms.
- ServiceNow CSA or CAD, or ITIL 4 Foundation certification, is preferred.
Benefits
- Flexible work environment with remote work policies.
- Flexible paid time off.
- Equity options.
- Pension plan contributions.
- Training and continuous learning opportunities.
- Health and wellness credit.
- Volunteer time off.
- Employee interest groups, networks, social committees, and sponsored sports teams.
- Computer purchase program for a personal MacBook.
- Enhanced parental leave.
- Global mobility opportunities.
Tech Stack
Categories
About Lightspeed Commerce, Inc.
Lightspeed Commerce builds a cloud-based point-of-sale and commerce platform for retail and hospitality, combining POS, omnichannel e-commerce, inventory, analytics, and integrated payments. It monetizes through software subscriptions and payment processing fees for SMBs and multi-location operators. Founded in 2005 and headquartered in Montreal, the company is publicly traded on the NYSE and TSX and serves merchants in over 100 countries.