Google CCAI Architect
TTEC Digitalover 1 year ago
Hyderābād, IndiaSenior
Responsibilities
- Lead voice and digital AI self-service solutions for large, multi-location contact centers.
- Design, develop, and implement applications using Google Contact Center AI.
- Interface directly with clients to define requirements and lead solution architecture decisions.
- Serve as project lead for assigned Google CCAI implementations.
- Collaborate with conversation designers and project teams on IVA specifications.
- Integrate solutions with backend systems using web services, APIs, and databases.
- Perform unit testing and support system and functional testing activities.
- Document solution designs and IVA specifications.
- Guide and mentor developers and coordinate technical discussions across project teams.
- Manage multiple projects and large multi-site contact center implementations.
Requirements
- At least 8 years of overall architecture experience.
- At least 4 years of experience with Dialogflow CX or Dialogflow ES.
- At least 2 years of hands-on experience with Google Contact Center AI.
- Strong knowledge of cloud services architecture, Apigee, and Vertex AI.
- Experience integrating Google, Amazon, or Nuance Speech-to-Text and Text-to-Speech services.
- Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, and AngularJS.
- Experience with REST and SOAP APIs and backend integrations.
- Database experience with SQL, Oracle, MongoDB, and PostgreSQL.
- Experience managing large multi-site contact center implementations.
- Strong client-facing communication, presentation, documentation, organization, and leadership skills.
- Bachelor’s degree in a four-year program required.
- Google certification or badge completion preferred.
Tech Stack
Categories
Solutions Engineering