Google CCAI Architect
TTEC Digitalover 1 year ago
Hyderābād, IndiaSenior
Responsibilities
- Lead voice and digital AI self-service solutions for large, multi-location contact centers.
- Design, develop, and implement applications using Google Contact Center AI.
- Interface directly with clients to define requirements and lead solution architecture decisions.
- Serve as project lead for assigned Google CCAI implementations.
- Collaborate with conversation designers and project teams on IVA specifications.
- Integrate solutions with backend systems using web services, APIs, and databases.
- Perform unit testing and support system and functional testing activities.
- Document solution designs and IVA specifications.
- Guide and mentor developers and coordinate technical discussions across project teams.
- Manage multiple projects and large multi-site contact center implementations.
Requirements
- At least 8 years of overall architecture experience.
- At least 4 years of experience with Dialogflow CX or Dialogflow ES.
- At least 2 years of hands-on experience with Google Contact Center AI.
- Strong knowledge of cloud services architecture, Apigee, and Vertex AI.
- Experience integrating Google, Amazon, or Nuance Speech-to-Text and Text-to-Speech services.
- Proficiency in Java, JavaScript, .NET, C#, HTML, SQL, Python, Node.js, and AngularJS.
- Experience with REST and SOAP APIs and backend integrations.
- Database experience with SQL, Oracle, MongoDB, and PostgreSQL.
- Experience managing large multi-site contact center implementations.
- Strong client-facing communication, presentation, documentation, organization, and leadership skills.
- Bachelor’s degree in a four-year program required.
- Google certification or badge completion preferred.
Tech Stack
Categories
Solutions Engineering
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.