Software Engineer (Harmony)
monday.com5 hours ago
Tel Aviv-Yafo, IsraelSenior
Responsibilities
- Build backend services for live voice conversations with sub-second turn-taking, interruption handling, high concurrency, and reliable performance under load.
- Develop the platform customers use to create, test, and analyze voice agents.
- Integrate with telephony providers, CRMs, calendars, and the monday.com platform.
- Turn production calls into evaluations, benchmarks, and training signals for AI models.
- Listen to real calls, work with customers to identify agent failures, and improve the systems.
- Own observability and performance for shipped systems.
- Work end to end from design through production with AI researchers and other engineers.
Requirements
- 6+ years of experience building and operating production backend systems.
- Strong TypeScript and Node.js experience, or deep experience with a comparable stack and willingness to switch.
- Experience with high-throughput, stateful, or real-time production services.
- Solid grounding in APIs, databases, and event-driven architectures.
- A product mindset focused on the quality of the agent’s conversation experience.
- Experience taking products from 0 to 1 in fast-moving, loosely defined environments.
- Curiosity about AI and machine learning; hands-on ML experience is a plus but not required.
- Pragmatic approach that supports rapid delivery while maintaining rigor where it matters.
- Bonus: experience with real-time audio or streaming, WebRTC, media pipelines, telephony, or SIP.
- Bonus: experience with STT/TTS, LiveKit, Pipecat, voice AI frameworks, or evaluations for LLM-powered systems.
Tech Stack
Categories
About monday.com
monday.com builds a customizable Work OS—SaaS tools for work management, project tracking, CRM, service, and marketing—that helps teams plan, collaborate, and automate workflows. The company sells subscriptions to businesses of all sizes and offers add-ons for CRM and dev work on the same platform. Founded in 2012 and headquartered in Tel Aviv, monday.com is a public company listed on NASDAQ.