Senior Consultant - Microsoft
TTEC Digital4 months ago
Hyderābād, IndiaSenior
Responsibilities
- Design, develop, and customize Dynamics 365 applications across Sales, Customer Service, and Marketing.
- Build Canvas Apps, Model-driven Apps, Power Automate workflows, PCF controls, and Dataverse solutions using Power Fx.
- Configure and integrate Microsoft Omnichannel for Customer Service, including routing rules, workstreams, queues, and agent experiences.
- Develop plugins, custom workflows, business rules, and JavaScript customizations within Dynamics 365.
- Design and integrate REST and SOAP APIs and web services with external enterprise applications.
- Participate in the full software development lifecycle, including design, development, testing, deployment, and production support.
- Troubleshoot production issues, conduct code reviews, and maintain application stability, performance, and coding standards.
- Prepare technical documentation, deployment guides, and solution design documents.
- Estimate development effort, contribute to sprint planning and project execution, track work items, and communicate risks and project status.
- Stay current with Microsoft Dynamics 365, Power Platform, and Omnichannel capabilities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- 6–12 years of experience within the Microsoft technology ecosystem.
- Extensive experience developing Microsoft Dynamics 365 applications and strong hands-on Power Platform development experience.
- Proven experience building Canvas Apps and Model-driven Apps and developing Power Platform Component Framework controls.
- Hands-on experience implementing Microsoft Omnichannel for Customer Service.
- Experience integrating enterprise systems through REST and SOAP APIs.
- Experience working in Agile development environments.
- Strong analytical, problem-solving, communication, stakeholder management, collaboration, time management, and prioritization skills.
- Ability to work independently, mentor team members, adapt to changing priorities, and demonstrate ownership and attention to quality.
- Preferred certifications include Microsoft Certified: Power Platform Developer Associate, Power Platform Solution Architect Expert, Dynamics 365 Customer Service Functional Consultant Associate, Dynamics 365 Sales Functional Consultant Associate, and Azure Developer Associate.
Benefits
- Inclusive, collaborative workplace with equal opportunity employment and a stated commitment to diversity, equity, and inclusion.
- TTEC Digital is certified as a Great Place to Work for 2024–2025 across 14 countries.
- Opportunity to work on global customer experience transformation, cloud, AI, automation, CRM, and contact center solutions.
Tech Stack
Categories