Senior Consultant - Microsoft
TTEC Digital6 months ago
Hyderābād, IndiaSenior
Responsibilities
- Design, develop, and customize Dynamics 365 applications across Sales, Customer Service, and Marketing.
- Build Canvas Apps, Model-driven Apps, Power Automate workflows, PCF controls, and Dataverse solutions using Power Fx.
- Configure and integrate Microsoft Omnichannel for Customer Service, including routing rules, workstreams, queues, and agent experiences.
- Develop plugins, custom workflows, business rules, and JavaScript customizations within Dynamics 365.
- Design and integrate REST and SOAP APIs and web services with external enterprise applications.
- Participate in the full software development lifecycle, including design, development, testing, deployment, and production support.
- Troubleshoot production issues, conduct code reviews, and maintain application stability, performance, and coding standards.
- Prepare technical documentation, deployment guides, and solution design documents.
- Estimate development effort, contribute to sprint planning and project execution, track work items, and communicate risks and project status.
- Stay current with Microsoft Dynamics 365, Power Platform, and Omnichannel capabilities.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- 6–12 years of experience within the Microsoft technology ecosystem.
- Extensive experience developing Microsoft Dynamics 365 applications and strong hands-on Power Platform development experience.
- Proven experience building Canvas Apps and Model-driven Apps and developing Power Platform Component Framework controls.
- Hands-on experience implementing Microsoft Omnichannel for Customer Service.
- Experience integrating enterprise systems through REST and SOAP APIs.
- Experience working in Agile development environments.
- Strong analytical, problem-solving, communication, stakeholder management, collaboration, time management, and prioritization skills.
- Ability to work independently, mentor team members, adapt to changing priorities, and demonstrate ownership and attention to quality.
- Preferred certifications include Microsoft Certified: Power Platform Developer Associate, Power Platform Solution Architect Expert, Dynamics 365 Customer Service Functional Consultant Associate, Dynamics 365 Sales Functional Consultant Associate, and Azure Developer Associate.
Benefits
- Inclusive, collaborative workplace with equal opportunity employment and a stated commitment to diversity, equity, and inclusion.
- TTEC Digital is certified as a Great Place to Work for 2024–2025 across 14 countries.
- Opportunity to work on global customer experience transformation, cloud, AI, automation, CRM, and contact center solutions.
Tech Stack
Categories
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.