1 day ago
Lisbon, PortugalSenior
Responsibilities
- Lead the technical and logistical deployment of cloud-based ServiceNow solutions across the full project lifecycle.
- Configure and customize ServiceNow using Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, forms, lists, reports, and dashboards.
- Develop custom applications, workflows, Flow Designer flows, workflow activities, and Service Catalog and ITIL process solutions.
- Develop and maintain the Service Portal using HTML, CSS, AngularJS, and other web technologies.
- Implement and support REST, SOAP, Integration Hub, and JDBC integrations with external systems.
- Manage platform data through Import Sets and Transform Maps while maintaining CMDB integrity and CSDM compliance.
- Translate process requirements into technical designs in collaboration with Functional Consultants and Business Analysts.
- Conduct unit testing, support QA and UAT, and manage code migration across instances using Update Sets or CI/CD pipelines.
- Provide 2nd- and 3rd-level ServiceNow support for incidents, enhancements, and defects using JavaScript and server-side scripting.
- Create technical documentation and communicate technical problems and solutions to technical and non-technical audiences.
Requirements
- At least 5 years of hands-on ServiceNow development, configuration, and implementation experience across multiple modules.
- ServiceNow Certified System Administrator certification is required.
- Certified Application Developer certification or one or more CIS certifications such as CIS-ITSM, CIS-ITAM, or CIS-SIR is desired.
- Strong scripting knowledge in JavaScript, including GlideScript, HTML, CSS, and general web technologies.
- Implementation experience with at least one major ServiceNow suite: ITSM, HAM/SAM, ITOM, or SecOps-SIR.
- Experience with CMDB, CSDM, Import Sets, and Transform Maps.
- Experience implementing and supporting integrations using REST/SOAP web services, Integration Hub, and JDBC.
- Experience integrating ServiceNow with enterprise systems such as SAP, Azure, Active Directory, Teams, Snowflake, or Power BI is a plus.
- Strong understanding of ITSM principles and ITIL best practices.
- Experience with Agile and DevOps methodologies for platform development and release management.
- Degree in Software Engineering, Electronic Engineering, or a related field.
- Excellent communication skills and fluent English are required; Spanish language skills are a plus.
Benefits
- Fully remote work from Spain or Portugal with no relocation or commute required.
- Permanent contract.
- Restaurant tickets for every working day.
- Flexible benefits including Gympass and nursery tickets through a flexible retribution scheme.
- Referral bonus.
- Access to learning platforms and continuous professional development.
- International, multicultural team environment and a clear career path.
- Competitive salary and bonuses are offered, but no specific amount is stated.
Tech Stack
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.