Senior Solution Engineer CRM (f/m/div.)
Bosch Global13 hours ago
Lisbon, PortugalSenior
Responsibilities
- Design, prototype, deploy, and continuously improve generative AI products and agentic workflows throughout their lifecycle.
- Build and configure prompts, AI agents, workflows, and tool integrations using Python, enterprise AI platforms, and n8n.
- Integrate AI solutions with SAP Sales & Service Cloud and Microsoft Dynamics 365 to automate CRM processes.
- Design and implement integrations using APIs, MCPs, webhooks, OData, REST APIs, and Microsoft Dataverse Web API.
- Translate business requirements, user feedback, and process needs into secure and practical AI solutions.
- Co-own the product lifecycle after rollout, including backlog prioritization, release coordination, and continuous improvement.
- Identify opportunities to scale AI solutions and improve CRM processes across multiple geographies.
Requirements
- Degree in Business Informatics, Computer Science, Data Science, Business Administration, or a comparable field.
- Several years of experience developing and deploying GenAI, AI-agent, or automation solutions from prototype to production.
- Hands-on experience with Python, LLMs, RAG, AI agents, APIs, and enterprise AI platforms.
- Knowledge of CRM integrations and platforms such as SAP CX, Microsoft Dynamics 365, Dataverse, OData, or REST APIs.
- Experience with CRM processes and platforms is advantageous.
- Experience with Databricks or workflow automation tools such as n8n is a plus.
- Very good English skills.
- Ability to translate business requirements into scalable technical solutions and work independently and collaboratively across technical and business teams.
Benefits
- Flexible work conditions and a hybrid work system.
- Exchange and collaboration with colleagues around the world.
- Health insurance and access to an on-site medical office.
- Technical, foreign-language, and other training opportunities with certifications.
- Career progression and continuous professional development opportunities.
- Discounts through partner and Bosch product programs.
- Sports and health-related activities.
- Flexible benefits platform, free parking, and canteen.
Tech Stack
DatabricksPython
Categories
Solutions Engineering
About Bosch Global
Bosch Global (Robert Bosch GmbH) develops and sells mobility components and software, industrial automation and sensors, home appliances and power tools, and energy and building technologies to automakers, manufacturers, builders, and consumers. It monetizes through product sales and connected services spanning IoT, AI, and embedded software. Founded in 1886 and headquartered in Gerlingen-Schillerhöhe, Germany, the privately held Bosch Group operates worldwide across Mobility, Industrial Technology, Consumer Goods, and Energy and Building Technology sectors.