Responsibilities
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to assist customers building their own applications.
- Debug, troubleshoot, modify, and unit test applications.
- Assess, prioritize, and validate customer product change requests.
- Research and clearly characterize customer and partner-reported issues.
- Contribute best practices and tooling to improve the customer support organization and experience.
- Collaborate with Product, Engineering, and Customer Services teams to implement, validate, and document solutions.
- Maintain professional and courteous communication with customers, partners, and internal teams.
Requirements
- Bachelor’s degree required.
- At least 2 years of software application experience required.
- Experience in software product support.
- Proficiency with JavaScript and Python.
- Proficiency with test automation.
- Ability to work effectively across organizations in a dynamic, fast-paced environment.
- Preferred experience supporting or deploying enterprise-scale applications in production.
- Preferred experience in a customer-facing technical role such as support, forward-deployed, or solutions/services engineering.
- Preferred experience administering Zendesk and Jira, including triggers, automations, and workflow configuration.
Benefits
- Competitive compensation package and excellent benefits.
- The position is based in Bengaluru and joins the C3 AI customer support team.
Tech Stack
Categories
About C3.ai
At C3 AI, we put your data to work for you. Our mission is to help organizations anticipate challenges, optimize operations, and achieve measurable results — all powered by the most advanced AI technology available. Whether it’s getting ahead of supply chain delays, reducing energy costs while tracking sustainability goals in real time, or connecting disparate health record systems to improve patient care, C3 AI delivers solutions that drive impact across industries. We are the only provider of generative AI built specifically for the enterprise. C3 Generative AI works seamlessly with our proven C3 Agentic AI Platform and portfolio of turnkey, industry-specific applications — solutions that have already transformed how dozens of complex organizations operate. By combining cutting-edge AI, deep industry expertise, and proven scalability, C3 AI empowers customers worldwide to unlock new efficiencies, accelerate innovation, and lead in the era of the intelligent enterprise.