2 months ago
Bengaluru, IndiaMid Level
Responsibilities
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to assist customers building their own applications.
- Debug, troubleshoot, modify, and unit test applications.
- Assess, prioritize, and validate customer product change requests.
- Research and clearly characterize customer and partner-reported issues.
- Contribute best practices and tooling to improve the customer support organization and experience.
- Collaborate with Product, Engineering, and Customer Services teams to implement, validate, and document solutions.
- Maintain professional and courteous communication with customers, partners, and internal teams.
Requirements
- Bachelor’s degree required.
- At least 2 years of software application experience required.
- Experience in software product support.
- Proficiency with JavaScript and Python.
- Proficiency with test automation.
- Ability to work effectively across organizations in a dynamic, fast-paced environment.
- Preferred experience supporting or deploying enterprise-scale applications in production.
- Preferred experience in a customer-facing technical role such as support, forward-deployed, or solutions/services engineering.
- Preferred experience administering Zendesk and Jira, including triggers, automations, and workflow configuration.
Benefits
- Competitive compensation package and excellent benefits.
- The position is based in Bengaluru and joins the C3 AI customer support team.
Tech Stack
Categories
Solutions Engineering
About C3.ai
C3 AI builds enterprise AI software, including the C3 Agentic AI Platform for developing and operating AI applications, a suite of industry-specific SaaS applications, and C3 Generative AI for domain-specific use cases. It sells to large enterprises and public-sector organizations via subscriptions and services. Founded in 2009 and headquartered in Redwood City, California, C3 AI is a public company trading on the NYSE (ticker: AI) and also listed on Mexico’s BMV.