2 days ago
Remote, United Kingdom or London, United KingdomMid Level
Responsibilities
- Build and evolve backend services and APIs for disputes, returns, auto-cancellation, refunds, and support automation.
- Build and test integrations that allow AI support systems to retrieve and act on orders, refunds, and shipping information.
- Partner with CX Operations to determine when automation should act independently and when cases should be handed to people.
- Design solutions for small-to-medium problems and contribute to larger technical designs.
- Own service health through monitoring, alerting, on-call support, incident response, and technical-debt reduction.
- Define experiment hypotheses and success metrics, run A/B tests, and ship changes behind feature flags.
- Collaborate with Product, Design, Data Science, CX Operations, Payments, and Shipping teams.
- Participate in code reviews, retrospectives, post-incident reviews, and teammate support.
Requirements
- Solid backend engineering fundamentals and experience delivering production services with substantial individual ownership.
- Proficiency in at least one backend language such as Scala, Java, Kotlin, or Python, with willingness to learn others.
- Experience building secure and reliable APIs for external systems, including authentication, error handling, and safe retries.
- Experience with relational databases and data modeling.
- Understanding of event-driven or asynchronous systems such as queues, scheduled jobs, and workflows.
- Good unit- and integration-testing practices.
- Experience with CI/CD, production monitoring, and on-call responsibilities.
- Ability to set direction, work independently, use data to evaluate customer outcomes, and communicate technical trade-offs clearly.
- Helpful experience with Zendesk, AI support agents or chatbots, payments, orders, refunds, shipping, marketplace or e-commerce systems, Optimizely, Kafka, message brokers, workflow engines, Docker, Kubernetes, AWS, or infrastructure-as-code.
Benefits
- PMI and cash-plan healthcare access with Bupa, subsidized counselling and coaching with Self Space, an Employee Assistance Programme, and Mental Health First Aiders.
- 25 days of annual leave, up to 2 additional paid volunteering days, and a fully paid four-week sabbatical after five years of consecutive service.
- MyMode hybrid-working options including Flex, Office-Based, and Remote arrangements depending on the role; offices are dog-friendly.
- Paid parental leave, IVF leave, shared parental leave, and paid emergency parent or carer leave.
- Development chats, performance reviews, a learning budget, and company-wide training resources.
- Life insurance equal to three times salary and pension matching up to 6% of full base salary with Aviva.
- Cycle to Work options, an in-office Depop Shop, free delivery at the packing station, and milestone gifts and rewards.
Tech Stack
Categories
About Depop
Depop runs a peer-to-peer mobile marketplace where people buy and sell secondhand fashion, with revenue from transaction and payment fees. Founded in 2011 and headquartered in London, it operates globally and became a wholly owned subsidiary of Etsy in 2021. The app is popular with Gen Z thrifters and resellers, with over 56 million registered users discovering vintage, streetwear, and designer items.