ServiceNow Technical Lead
Lean Solutions Group8 days ago
Medellín, ColombiaStaff+
Responsibilities
- Partner with business teams to translate processes into scalable technical solutions.
- Lead engineers delivering workflow automation across business domains.
- Guide ServiceNow CSM development, including case management, assignment rules, and custom attributes.
- Manage ServiceNow table models, upgrades, environment promotions, and platform capabilities.
- Develop ServiceNow solutions using TypeScript, Fluent, and SDKs.
- Design event-driven workflows combining orchestration, durable execution, AI agents, deterministic automation, and human participation.
- Lead integrations between ServiceNow and external systems using APIs and Kafka.
- Determine which capabilities belong within ServiceNow versus external platforms.
- Establish engineering standards for architecture, testing, CI/CD, observability, and operations.
- Partner with leadership on the technical roadmap and maintain architectural consistency.
- Contribute to backend integrations and frontend development as needed.
Requirements
- 6+ years of experience as a Software, Data, or ML Engineer.
- Hands-on ServiceNow development experience, including Customer Service Management (CSM).
- Experience managing large ServiceNow environments and understanding its broader product portfolio.
- Strong TypeScript experience in a team environment.
- Understanding of ServiceNow’s table model, upgrades, and environment promotion.
- Experience leading technical projects and maintaining architectural consistency.
- Foundational knowledge of databases and distributed systems.
- Strong technical leadership, analytical thinking, curiosity, and communication skills.
- Ability to translate business needs into technical solutions.
- Preferred experience with Python, Kafka, Postgres, AWS, and GCP.
- CIS-CSM certification is preferred.
Benefits
- Remote work arrangement in LATAM.
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