ServiceNow Senior Technical Architect / Manager
Ernst and Young17 hours ago
Warsaw, PolandStaff+
Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications across supported modules.
- Implement workflows, automation, business rules, integrations, and data models.
- Build and optimize UI policies, client scripts, script includes, integrations, and ACLs.
- Translate stakeholder requirements into technical solutions and development tasks.
- Collaborate with architects and technical leads to deliver scalable, maintainable solutions.
- Participate in code reviews, testing, quality assurance, upgrades, performance improvements, and issue resolution.
- Implement and maintain dashboards, reporting, and Performance Analytics elements across ServiceNow modules.
Requirements
- At least 4–5+ years of ServiceNow implementation experience.
- Proven development experience delivering multiple end-to-end ServiceNow projects.
- Strong hands-on knowledge of at least three ServiceNow modules, preferably IRM/GRC, HRSD, SecOps, CMS, or ITOM.
- Practical experience with workflow design, automation, server/client scripting, and custom application development.
- Familiarity with REST, SOAP, MID Server, integrations, and enterprise architecture patterns.
- Strong understanding of platform workflows, data models, and cross-module dependencies.
- Excellent stakeholder communication and ability to translate complex requirements into technical solutions.
- ServiceNow CAD and/or CIS certification, preferably in IRM, HRSD, SecOps, or ITOM.
- Strong understanding of ITIL and enterprise service management concepts.
- Bachelor’s or master’s degree in a technical or business-related field is preferred.
Benefits
- Warsaw work arrangement with 2 days in the office and 3 days remote.
- Continuous learning, development tools, coaching, and career flexibility.
- Opportunity to work with global EY teams, well-known brands, and stakeholders across multiple geographies and service lines.
- Diverse and inclusive culture with opportunities to progress toward architect, technical lead, development lead, or project management roles.
Tech Stack
SOAP
Categories
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.