ServiceNow Senior Technical Architect / Manager
Ernst and Young2 months ago
Warsaw, PolandStaff+
Responsibilities
- Develop, configure, customize, and maintain ServiceNow applications across supported modules.
- Implement workflows, automation, business rules, integrations, and data models.
- Build and optimize UI policies, client scripts, script includes, integrations, and ACLs.
- Collaborate with architects, technical leads, stakeholders, and delivery teams to translate requirements into technical solutions.
- Participate in code reviews, testing cycles, quality assurance, platform upgrades, performance improvements, and issue resolution.
- Implement and maintain dashboards, reporting, and Performance Analytics elements.
- Support end-to-end project delivery through post-go-live activities and coordinate across ServiceNow module teams.
Requirements
- At least 4–5+ years of ServiceNow implementation experience.
- Proven development experience delivering multiple end-to-end ServiceNow projects.
- Strong hands-on knowledge of at least three ServiceNow modules, preferably IRM/GRC, HRSD, SecOps, CMS, or ITOM.
- Practical experience with workflow design, automation, server- and client-side scripting, and custom application development.
- Familiarity with REST, SOAP, MID Server, integrations, and enterprise architecture patterns.
- Understanding of platform workflows, data models, and cross-module dependencies.
- ServiceNow CAD and/or CIS certification, preferably with IRM, HRSD, SecOps, or ITOM specialization.
- Strong understanding of ITIL and enterprise service management concepts.
- Excellent stakeholder communication and ability to translate complex requirements into technical solutions.
- A Bachelor’s or Master’s degree in a technical or business-related field is preferred.
Benefits
- Hybrid work arrangement in Warsaw with 2 days in the office and 3 days remote.
- Continuous learning, development tools, coaching, and career progression opportunities.
- Opportunity to work with global EY teams, international stakeholders, and well-known brands across diverse projects.
- Diverse and inclusive culture with flexibility to make a meaningful impact.
Tech Stack
SOAP
Categories
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.