1 day ago
Bengaluru, IndiaStaff+
Responsibilities
- Provide application on-call support in 8–12-hour shifts, respond to alerts and pages, troubleshoot issues, and take corrective action.
- Participate in incident bridges and lead investigations of severe issues affecting customer experience.
- Review, execute, validate, and monitor changes to maintain service stability and manage risk.
- Build alerting and monitoring solutions for services in Google Cloud Platform and other observability tools.
- Improve reliability through blameless postmortems, service-level indicators for critical user journeys, toil reduction, and automation.
- Support infrastructure deployments, CI/CD pipelines, and production-readiness requirements for development partners.
- Own services and address infrastructure currency, PCI audits, capacity monitoring, cost optimization, and other KTLO work.
- Provide technical mentorship and cultural or competency-based guidance to teams.
Requirements
- Knowledge of Google Cloud Platform and CI/CD concepts.
- Analysis, debugging, troubleshooting, persistence in problem solving, and strong collaboration skills.
- Familiarity with Jenkins, Docker, Kubernetes, Linux/UNIX, Terraform, shell scripting, and networking.
- Familiarity with AppDynamics, Google Cloud Operations, Datadog, Prometheus, Grafana, and Elasticsearch.
- Experience with change management processes.
- Very good written and verbal English communication skills, willingness to learn, and self-discipline.
- Nice-to-have knowledge of relational databases, Oracle, Couchbase, Datastore, Spanner, Java development, Sabre change management, ServiceNow, runbooks, and Google SRE practices.
Tech Stack
CouchbaseDatadogDockerElasticsearchGoogle Cloud PlatformGrafanaJavaJenkinsKubernetesLinuxPrometheusTerraform
Categories
Site Reliability
About Sabre
Sabre builds software and services for the global travel industry, including an airline and hotel commerce platform and a global distribution system connecting travel suppliers with agencies and corporate buyers. It sells enterprise SaaS and transaction-based distribution services used to retail, distribute, and fulfill flights and hotel stays. Founded in 1960 and headquartered in Southlake, Texas, it serves airlines, hoteliers, online travel agencies, and corporate travel programs worldwide.