4 days ago
Hyderābād, IndiaSenior
Responsibilities
- Develop and deploy conversational AI solutions, including chatbots and voicebots using LLMs, Agentic AI, and NLU models.
- Implement system integrations and APIs to automate workflows across platforms and environments.
- Engineer prompts and structure knowledge bases for accurate, context-aware responses.
- Implement safeguards, governance measures, and best practices for safe and reliable AI model behavior.
- Configure and maintain STT/TTS systems for high-quality voice performance and telephony integration.
- Evaluate, fine-tune, monitor, and optimize AI models for performance, scalability, and reliability.
- Apply Agentic AI expertise to design frameworks and provide implementation-focused recommendations.
- Create best practices for hybrid bots combining NLU and LLM technologies.
- Document architectures, configurations, and deployment processes.
- Collaborate with developers, data analysts, product teams, UX teams, business stakeholders, and clients.
- Manage multiple projects and clients while delivering Genesys-focused CX solutions.
Requirements
- At least 5 years of experience with LLM voicebots.
- Experience with machine learning and deep learning frameworks.
- Knowledge of data preprocessing, feature engineering, and data pipelines.
- Experience with chatbot or voicebot AI models, including evaluation, tuning, and deployment.
- Knowledge of conversational AI platforms; Cognigy experience is a plus.
- Experience with STT and TTS speech technologies.
- Experience with model deployment, APIs, and system integrations.
- Ability to monitor, evaluate, and optimize AI models for performance, scalability, and reliability.
- Understanding of AI safety, bias mitigation, and ethical practices in conversational AI.
- Ability to document architectures, configurations, and deployment procedures clearly.
- Strong collaboration skills across product, engineering, UX, data, and business teams.
- Fluent written and spoken English at a minimum C1 level.
- Must be located in India and eligible to work in India.
Benefits
- Remote role based in India.
- Work with global clients across the U.S. and EMEA on CX transformation projects.
- Exposure to leading bot and AI technologies, including Genesys delivery.
- Collaborate with experts in AI, automation, performance, and agent tools.
- Opportunities for professional growth through complex, high-visibility projects and expanded technical, project management, and client relationship skills.
Categories
About Foundever
Foundever provides outsourced customer experience and contact-center operations for enterprise brands, combining human agents with digital tools, AI and analytics. The privately held company is headquartered in Miami, FL and emerged in 2023 when Sitel Group rebranded following its acquisition of Sykes. It supports clients across dozens of countries and channels (voice, chat, social, back office), offering managed CX operations, consulting, and supporting technologies.