3 months ago
Pune, IndiaMid Level / Senior
Responsibilities
- Provide deep technical support and implementation guidance for Fastly's security product suite.
- Act as the final technical gateway for escalated security-related cases.
- Own and troubleshoot complex customer issues in a test lab setting.
- Build internal tooling and automation to improve diagnostic efficiency.
- Aggregate technical feedback and translate it into actionable data for product teams.
- Mentor and elevate the technical skills of Tier 1 and Tier 2 engineers.
Requirements
- 6-8+ years of experience in IT technical support, DevOps, or Tier-3 escalation roles focused on cybersecurity.
- Proven experience with web server platforms like Apache, NGINX, and IIS.
- Strong scripting skills in languages such as Python, Node.js, or Rust.
- Deep knowledge of core internet technologies and security protocols.
- Familiarity with container technologies like Docker and Kubernetes.
- Ability to deliver exceptional customer experiences and translate technical issues into insights.
Benefits
- Comprehensive benefits package starting on the first day of employment.
- Flexible hybrid work model allowing time between office and home.
- Participation in equity and discretionary bonus programs.
Categories
About Fastly
Fastly builds an edge cloud platform for developers and enterprises to deliver and secure web and streaming applications, including CDN, programmable edge compute, load balancing, and security products such as a next‑gen WAF, DDoS protection, and bot management. It sells usage‑based and subscription services to digital businesses; founded in 2011, headquartered in San Francisco, and publicly traded on the NYSE, with customers such as GitHub and The New York Times.