5 months ago
Bucharest, RomaniaSenior
Responsibilities
- Design and develop scalable, distributed backend microservices in Golang, with some Python for AI-related services.
- Own and evolve voice platform integrations with enterprise communication and contact center systems.
- Expand platform capabilities through bi-directional SIP, WebRTC integrations, multilingual support, advanced transcription, and real-time translation.
- Build systems supporting conversation intelligence for remote and in-person interactions.
- Improve observability, reliability, and self-service troubleshooting across the platform.
- Ensure the performance, scalability, and resilience of real-time voice pipelines running in the cloud.
- Collaborate with ML, product, and solution architecture teams on end-to-end customer deployment solutions.
- Provide technical guidance, mentorship, and engineering best practices.
Requirements
- Bachelor’s degree in Computer Science or a related field.
- At least 5 years of experience in backend system development, distributed systems, or cloud infrastructure.
- Expertise in Go or a similar systems language, with strong API and service design skills.
- Experience with scalable architectures using microservices, workflow orchestration, distributed caching, and cloud databases.
- Strong knowledge of Kubernetes, Docker, and modern cloud infrastructure.
- Understanding of networking, real-time communication protocols, and cloud security best practices.
- Ability to lead complex technical projects from design through production.
- Experience with voice systems, telephony, or real-time media platforms is a bonus.
Benefits
- The position includes equity and a variety of benefits.
- The role is available in Romania, the United States, and Canada.
Tech Stack
Categories
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.