3 months ago
Gurgaon, IndiaSenior
Responsibilities
- Deploy, maintain, and optimize Prometheus, Grafana, OpenNMS, and Alerta monitoring stacks for network assurance.
- Configure streaming telemetry, SNMP, and automated alert thresholds across cloud applications and network elements.
- Provide Level 3 troubleshooting and root-cause analysis for complex system and network incidents.
- Build custom automations, scripts, front-end interfaces, API integrations, and operational tools using Python, JavaScript, HTML, REST APIs, and message bus technologies.
- Maintain end-to-end solution delivery from design and integration through QA testing and release management.
- Support GitHub-based CI/CD pipelines and AWS cloud infrastructure.
- Maintain Salesforce Service Cloud integrations and ticketing workflows.
- Administer Jira spaces, custom workflows, and Atlassian automations.
- Build operational dashboards in Power BI, Salesforce, and Jira to track SLAs and performance metrics.
- Partner with NOC, customer support, and engineering leads to define requirements, user stories, workflows, documentation, architecture diagrams, and operational playbooks.
- Lead operations tooling and automation strategy and participate in scheduled on-call rotations.
Requirements
- At least 5 years of experience in Telecom, NaaS, or ISP environments working with OSS/BSS and fault management systems.
- Hands-on experience with open-source observability tools such as Prometheus, Grafana, OpenNMS, or Alerta.
- Strong Python, Shell, HTML, and JavaScript programming or scripting skills.
- Solid Linux system administration and DevOps/CI/CD pipeline experience.
- Track record of driving operational improvements and collaborating across technical teams under pressure.
- Familiarity with Salesforce Service Cloud and declarative or programmatic automation is preferred.
- Experience configuring Jira spaces, custom workflows, or Atlassian automations is preferred.
- AWS cloud infrastructure and REST API or webhook integration experience is preferred.
- Excellent interpersonal skills and the ability to project-manage dependencies across technical departments.
Benefits
- Full-time, office-based role in the Gurugram office with an 8-hour workday and 40-hour workweek.
- 24/7 emergency on-call availability, with two weekly days off.
- 90-day resignation notice period after the probation period.
- 18 days of privilege or earned leave per year.
- Family health insurance according to company policy.
- Recognition programs including Legend and Kudos Awards.
- Health, wellness, and mental well-being support.
- Exclusive employment with Extreme Infocom Pvt. Ltd. and no concurrent work for other companies.
Tech Stack
Categories
About Megaport
Megaport provides network-as-a-service via a software-defined network that lets enterprises provision private, on-demand connections among data centers, branch sites, and public clouds like AWS and Google Cloud. Founded in 2013 and headquartered in Fortitude Valley, Queensland, it is a public company listed on the ASX (MP1) and operates connectivity to 850+ data centers across 25+ countries. Revenue comes from subscription and usage-based interconnection and cloud on-ramp services.