4 hours ago
Responsibilities
- Own and evolve the architecture of Fin’s web platform.
- Define long-term technical strategy focused on scalability, performance, developer productivity, observability, and reliability.
- Lead the design and implementation of event tracking, attribution, funnel reporting, and A/B testing infrastructure.
- Collaborate with marketing, design, analytics, data science, infrastructure, and engineering stakeholders.
- Mentor engineers and provide guidance on architecture, data modeling, system design, reliability, and engineering practices.
- Set standards for technical excellence, maintainability, code quality, and operational readiness.
- Communicate technical risks, trade-offs, and opportunities to engineering, product, and executive stakeholders.
- Contribute hands-on to the codebase and help unblock key projects.
Requirements
- 8+ years of software engineering experience.
- Experience in a high-scale, growth-focused web environment.
- Track record of technical leadership and influencing direction across multiple teams or departments.
- Deep expertise in Next.js and the React ecosystem.
- Experience with headless CMS platforms such as Contentful or Sanity, including content modeling, migration, and multi-site architecture.
- Experience with Terraform, AWS, CloudFront, S3, and Vercel.
- Experience designing or operating experimentation infrastructure, including A/B testing frameworks, event instrumentation, attribution systems, and tools such as Eppo.
- Strong understanding of web analytics and data instrumentation, including event tracking SDKs and Google Tag Manager or similar tools.
- Comfort supporting full-stack codebases and understanding frontend architecture.
- Experience operating in continuous delivery environments with incremental, high-quality shipping.
- Exceptional communication and cross-functional collaboration skills.
- Proven ability to mentor engineers and raise engineering standards across a team or organization.
Benefits
- Hybrid working policy with at least three days per week in the office.
- Benefits and programs supporting health and wellbeing, family, time away from work, and financial wellbeing, varying by location.
- Equal Employment Opportunity and an open, accepting workplace culture.
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.