over 1 year ago
Gurgaon, IndiaSenior
Responsibilities
- Translate documented requirements into secure, scalable ServiceNow solutions aligned with platform standards and best practices.
- Conduct client and internal demonstrations explaining technical approaches and outcomes.
- Participate in stand-ups, sprint planning, retrospectives, technical risk identification, and team capability development.
- Build and extend ServiceNow platform features, integrations, and application-specific functionality with comprehensive documentation.
- Maintain quality through automated and unit testing, peer reviews, coordinated dev/test/prod promotions, and cutover and rollback planning.
- Own UAT and hyper-care defect resolution, including root-cause analysis, remediation, and continuous improvement.
- Coach technical consultants and junior developers through actionable feedback, training, and knowledge-sharing sessions.
- Coordinate daily development work, remove delivery roadblocks, and protect project timelines.
- Lead delivery across ITSM, Service Portal, and at least one additional ServiceNow product suite.
- Champion platform innovations, reusable accelerators, best practices, and technical knowledge sharing.
Requirements
- 6+ years of experience in the ServiceNow domain.
- Deep experience with integrations, Integration Hub, Flows, Portals, Workspaces, Imports, performance tuning, scalability, and upgrades.
- Leadership experience with at least one ServiceNow suite beyond ITSM and Service Portal, including ITOM Discovery/CMDB, ITAM, SecOps, IRM, CSM, HRSD, SPM, or ESM.
- Advanced JavaScript and Glide API skills, including REST integrations, authentication schemes, and data-import pipelines.
- Experience building interfaces with Service Portal, UI Builder, Workspace, and Catalog/Record Producers.
- Knowledge of unit testing, peer reviews, Agile/Scrum rituals, and story-point estimation.
- Strong communication, mentoring, coaching, problem-solving, and learning skills.
- CSA, CAD, or CIS certification is welcome but not required in preference to hands-on expertise.
- Familiarity with cloud platforms, DevOps toolchains, analytics, RPA, or other enterprise technologies.
- Strong vanilla JavaScript fundamentals, modern development practices, testing habits, and version-control discipline.
Tech Stack
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.