Sr. Site Reliability Engineer - Digital Assets
Early Warning Services2 days ago
Chicago, IL, USA +2 moreSenior
Base Salary
$101k - $162k/yr
Responsibilities
- Improve the reliability, resilience, scalability, observability, recoverability, performance, and operational readiness of production services.
- Define and improve SLIs, SLOs, error budgets, service-health measures, monitoring, alerting, dashboards, logging, tracing, and instrumentation.
- Drive continuous improvement across deployment practices, infrastructure automation, testing, incident response, capacity management, resilience, and operational readiness.
- Identify systemic production issues and improve code, architecture, automation, tooling, and engineering practices.
- Partner with Software Engineering teams to incorporate reliability and operational readiness throughout the development lifecycle.
- Participate in or lead incident response, troubleshooting, service restoration, and blameless post-incident learning.
- Reduce operational toil through software, automation, reusable patterns, and improved engineering practices.
- Mentor engineers, share knowledge, develop reusable solutions, and own reliability outcomes across multiple services.
Requirements
- Typically 5–8 years of relevant professional experience in Software Engineering, Site Reliability Engineering, Systems Engineering, Cloud/Platform Engineering, DevOps, Infrastructure Engineering, or a comparable technical discipline.
- Experience with software development or scripting using one or more modern programming languages.
- Experience with software engineering principles, distributed systems, production troubleshooting, automation, and observability.
- Experience with public cloud technologies and architectures, infrastructure, networking, Linux/Unix, and modern application architectures.
- Experience with highly available production software or distributed systems, CI/CD, infrastructure as code, containers or orchestration, observability, monitoring, alerting, and software-delivery automation.
- Experience with service-level indicators, service-level objectives, error budgets, incident management, performance analysis, capacity management, resilience testing, disaster recovery, or operational readiness.
- Experience creating reusable automation, tooling, platforms, patterns, or practices that improve engineering effectiveness.
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, Information Systems, or a related technical field, or equivalent practical experience.
- Demonstrated analytical, problem-solving, communication, collaboration, software engineering, systems-thinking, troubleshooting, and production-reliability capabilities.
Benefits
- Hybrid work model.
- Base pay varies by location: $101,000–$135,000 in Phoenix or Chicago and $122,000–$162,000 in New York or San Francisco, plus eligibility for a discretionary incentive plan.
- Medical, dental, and vision coverage, plus HSA and FSA options.
- 401(k) retirement plan with a 100% company safe-harbor match on the first 6% deferred, immediately upon eligibility.
- Flexible Time Off for exempt employees, PTO for non-exempt employees, 11 paid company holidays, and one paid volunteer day.
- 12 weeks of paid parental leave.
- Maven Family Planning support for fertility, adoption, surrogacy, pregnancy, postpartum, pediatrics, and returning to work.
Tech Stack
Categories
Site Reliability
About Early Warning Services
Early Warning Services builds payment networks and fraud/risk mitigation solutions for U.S. banks and credit unions. It operates the Zelle peer-to-peer payments network and is rolling out Paze, a digital wallet, alongside identity verification and account risk services. Headquartered in Scottsdale, Arizona, it is owned by a consortium of major U.S. banks and partners with thousands of financial institutions nationwide.