4 hours ago
Responsibilities
- Design, implement, and automate large-scale distributed systems.
- Build tools and automation that improve availability, scalability, latency, and efficiency.
- Collaborate with engineering teams to deliver high-quality software.
- Monitor production and development environments and create preventive measures.
- Partner with delivery teams to improve software availability and reduce MTTD.
- Participate in an on-call rotation with an 8-hour shift, seven days a week, every 3–4 weeks.
Requirements
- At least 7 years of public cloud experience with GCP or AWS.
- At least 7 years of private cloud experience with OpenStack or VMware ESXi.
- At least 7 years of Linux experience with CentOS or Ubuntu and 7 years of networking experience.
- Experience managing containers with Kubernetes, Helm, GKE, and Docker.
- Experience with GitLab, Argo CD, and CI/CD tools and methodologies.
- Experience with Terraform, Python or other scripting languages, and Ansible.
- Experience with Prometheus, Loki, Alertmanager, and Grafana observability tools.
- Experience with incident management, SRE best practices, continuous improvement, and large-scale distributed-system design.
- Familiarity with DevOps and DevSecOps best practices, plus strong verbal, written, problem-solving, and analytical skills.
- Bachelor of Science in Computer Science or equivalent experience.
Benefits
- Five9 Shares, bonus scheme, and 10% flexi benefit.
- Meal allowance, medical insurance, and life insurance.
- Life insurance and 25 days of annual leave plus public holidays.
- Participates in an on-call rotation with an 8-hour shift, seven days a week, every 3–4 weeks.
Tech Stack
AnsibleArgo CDAWSDockerGoogle Cloud PlatformGrafanaHelmKubernetesLinuxOpenStackPrometheusPythonTerraform
Categories
About Five9
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.