11 months ago
Madrid, SpainSenior
Responsibilities
- Design and deliver performant, reliable, production-grade AI agents.
- Own the agent development lifecycle from initial pilot through deployment and continuous iteration.
- Work directly with enterprise and startup customers to understand business challenges and build AI-powered solutions.
- Develop agent frameworks, self-service capabilities, agent architectures, and industry-specific solutions.
- Experiment with voice models and integrate them into scalable enterprise systems.
- Use customer insights to prototype platform tools and collaborate with research, product, and platform teams.
Requirements
- Experience building and scaling end-to-end production systems.
- Strong technical problem-solving skills in fast-changing and ambiguous environments.
- A builder and tinkerer mindset with high agency and creative approaches to shipping solutions.
- Comfort working directly with customers to understand needs and solve real-world problems.
- Excellent communication skills across technical and non-technical audiences.
- Preferred: experience building or deploying AI/LLM systems in production.
- Preferred: founder or founding-engineer experience.
- Preferred: familiarity with evaluation frameworks, agent tooling, RAG pipelines, and prompt engineering.
- Preferred: prior experience with React, TypeScript, and/or Go.
- Preferred: experience interfacing with customers or leading technical projects with external stakeholders.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave.
- Fertility and family-building benefits through Carrot.
- Lunch, snacks, and coffee.
- Discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employees may participate in regional equity plans; benefits may vary by region.
- Primarily in-person work in San Francisco, with offices across North America, Europe, and Asia.
Tech Stack
Categories
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.