5 months ago
Responsibilities
- Drive the vision, design, and execution of integrated AI and unified commerce architecture across digital and physical customer touchpoints.
- Champion agentic commerce patterns including autonomous shopping agents, proactive assistants, and AI-driven fulfillment orchestration.
- Design AI-augmented experiences involving personalization, dynamic pricing, virtual styling, conversational commerce, and autonomous checkout.
- Integrate commerce ecosystems with customer data platforms, decision engines, recommendation systems, and AI models.
- Define architectural principles for scalable AI/ML use cases using cloud-native, serverless, and data mesh strategies.
- Architect omnichannel commerce platforms supporting BOPIS, same-day delivery, and endless aisle experiences.
- Enable real-time processing of clickstream, IoT, and POS signals across commerce surfaces.
- Lead architectural reviews and governance for AI-based and connected commerce initiatives.
- Guide GenAI, LLM, and autonomous-agent experimentation across commerce, marketing, and fulfillment.
- Partner with data, privacy, compliance, product, engineering, and data science teams on responsible AI-powered experiences.
Requirements
- Bachelor’s degree in computer science, engineering, or a related field; a master’s degree is preferred.
- 10+ years of architecture experience, including at least 5+ years in commerce or omnichannel large-scale transformation roles.
- Experience architecting and delivering headless eCommerce, digital experience platforms, customer data platforms, loyalty and personalization engines, retail POS, OMS, and fulfillment systems.
- Deep knowledge of cloud-native architectures, microservices, event-driven systems, Kafka, GCP Pub/Sub, and serverless patterns.
- Experience integrating AI/ML services into customer-facing applications in real-time or large-scale environments.
- Experience with agentic AI frameworks or commerce-focused LLMs.
- Familiarity with Vertex AI, Amazon Bedrock, Azure OpenAI, or similar AI platforms.
- Working knowledge of data pipelines, model deployment, MLOps, and experimentation platforms.
- Exposure to composable commerce and MACH architecture.
- Retail, CPG, or DTC brand experience involving personalization and omnichannel engagement.
- Strong strategic, communication, storytelling, collaboration, and user-centered design skills.
Tech Stack
Categories
About Gap
Gap Inc. is a public U.S. apparel retailer that operates the Gap, Old Navy, Banana Republic, and Athleta brands, selling clothing and accessories for men, women, and children. It generates revenue through company-operated and franchise stores and e-commerce across global markets. Founded in 1969 and headquartered in San Francisco, it trades on the NYSE.