Application Security Digital Experience & Intelligent Automation Lead
Northern Trust1 day ago
Tempe, AZ, USAStaff+
Base Salary
$109k - $185k/yr
Responsibilities
- Design and build self-service, conversational, and workflow-driven experiences for Application Security services.
- Create guided request and intake experiences that improve the completeness and actionability of submitted information.
- Integrate knowledge sources, service platforms, documentation repositories, and enterprise systems into cohesive digital experiences.
- Develop workflows that collect information, route requests, orchestrate approvals, and reduce manual effort while maintaining controls.
- Evaluate effectiveness using usage patterns, adoption metrics, unresolved questions, routing quality, and user feedback.
Requirements
- Eight or more years of relevant professional experience in digital experiences, workflow automation, platform engineering, service management, knowledge systems, application development, or a related discipline.
- Bachelor’s degree in information systems, computer science, engineering, business, or a related discipline, or equivalent relevant professional experience.
- Significant experience designing and delivering self-service, workflow, portal, knowledge-management, chatbot, agent, or digital-experience solutions.
- Experience integrating information, workflows, or services across multiple systems using APIs, connectors, automation platforms, workflow technologies, JSON, or comparable approaches.
- Experience translating user needs into digital experiences, automation solutions, service improvements, or business-process outcomes.
- Preferred experience with Copilot Studio, Power Platform, Power Automate, Dataverse, or comparable low-code automation platforms.
- Preferred experience building conversational assistants, agents, chatbots, retrieval experiences, or AI-enabled user experiences.
- Experience supporting cybersecurity, Application Security, technology risk, governance, service delivery, or another enterprise support function is preferred.
Benefits
- Comprehensive benefits include 401(k) and pension retirement benefits, medical, dental, vision, spending accounts, disability coverage, paid time off, parental and caregiver leave, life and accident insurance, and voluntary and well-being benefits.
- A discretionary bonus program may include an equity component.
- Flexible and collaborative work culture with internal mobility, accessible senior leaders, and an inclusive workplace.
- Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship; the company will not sponsor employment-based visas for this opportunity.
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About Northern Trust
Northern Trust is a financial services company that provides asset servicing (custody and fund administration), asset management, wealth management, and banking/treasury services to institutions, corporations, and affluent families. Its business model centers on fees for assets under custody/administration and management, plus banking services. Founded in 1889 and headquartered in Chicago, it is publicly traded on Nasdaq (NTRS) and serves clients across the Americas, EMEA, and APAC.