Salesforce Experience Architect, AI and Agentforce (Solution Architect)
NeuraFlash, Part of Accenture4 months ago
Remote, CanadaSenior
Responsibilities
- Serve as a trusted client advisor and provide industry best practices.
- Lead requirements gathering as a Salesforce platform expert.
- Design and architect Agentforce-powered user experiences and Salesforce solutions.
- Develop client strategies and roadmaps covering immediate wins and longer-term goals.
- Translate business requirements into well-architected solutions and provide input on infrastructure, detailed designs, and project plans.
- Use Salesforce AI and service technologies to build and optimize client solutions.
- Lead cross-functional teams in creating rich end-user experiences.
- Coach and mentor junior technical and functional team members.
- Track new Salesforce product and technical capabilities.
Requirements
- At least 3 years of customer-facing technical consulting, enterprise architecture, or business process mapping experience.
- At least 5 years of CRM industry experience.
- Experience gathering requirements and architecting and implementing Salesforce Service Cloud or Sales Cloud.
- Experience writing GenAI prompts and hands-on experience with Agentforce, another generative-AI platform, Einstein Service Intelligence, or Next Best Action.
- Ability to design and optimize business processes across disparate systems and connect outcomes to business value through storytelling.
- Ability to lead cross-functional teams and use flow-charting tools such as Lucidchart.
- Preferred experience defining robust testing approaches for GenAI solutions.
- Willingness and ability to learn new technologies.
Benefits
- Remote work or work from the Massachusetts headquarters or regional hubs.
- Anticipated travel of up to 25% for certain roles.
- Flexible work culture that accommodates personal scheduling needs.
- Collaborative culture with executive town halls and company meetings.
- Team celebrations and social activities.
Tech Stack
Categories
Solutions Engineering
About NeuraFlash, Part of Accenture
NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.