Senior ML Engineer
ServiceNow5 hours ago
Base Salary
$143k - $243k/yr
Responsibilities
- Build production-quality ML components for evidence ingestion, entity resolution, graph construction, probabilistic scoring, and exploitability analysis.
- Design, build, test, and operate production ML software with strong engineering fundamentals.
- Own component correctness and reliability through testing, evaluation, observability, and performance metrics.
- Maintain data and model plumbing for graph accuracy, entity-resolution quality, evidence provenance, and decay.
- Prototype and evaluate AI capabilities against cybersecurity problems.
- Participate in design and code reviews and collaborate with product, security R&D, and SecOps.
Requirements
- At least 3 years of software engineering experience or equivalent practical experience.
- Experience designing and delivering production software systems.
- Experience building or integrating AI/ML-powered applications in production or near-production environments.
- Experience with LLMs, RAG, embeddings, vector search, agentic workflows, model evaluation, or AI observability.
- Strong programming experience in Python and/or Java, Go, or a similar language.
- Working knowledge of cloud-native technologies, distributed systems, APIs, databases, graph systems, and scalable architectures.
- Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related technical discipline, or equivalent practical experience.
- Cybersecurity or security-product experience is preferred.
- Experience with AI-assisted development tools, coding agents, AI evaluation, safety, or guardrails is preferred.
Benefits
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work model; the role is listed as Flexible.
- Regular employee position in the AMS - North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.