3 months ago
Tokyo, JapanSenior
Responsibilities
- Lead customer discovery and translate goals, workflows, and pain points into structured MOST service plans.
- Facilitate vision, alignment, prioritization, and collaboration workshops across business and technical stakeholders.
- Assess collaboration workflows and workspaces and provide actionable recommendations.
- Design and implement governance frameworks covering workspace structure, naming, access, lifecycle, and templates.
- Guide change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing.
- Coach teams on Miro best practices, intelligent templates, AI workflows, and collaboration techniques.
- Build lightweight prototypes, templates, and reusable workflows to accelerate adoption.
- Partner with IT and administrative stakeholders to establish workspace standards and reduce tool sprawl.
- Provide ongoing advisory support, track milestones and outcomes, update forecasts, and help customers reprioritize work.
- Collaborate with CSMs, Architects, and Engagement Managers and contribute to internal professional-services playbooks and delivery assets.
- Stay current on Miro innovations, AI features, and collaboration trends.
Requirements
- 6+ years of experience in consulting, change management, Agile transformation, digital collaboration, or similar fields.
- Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives.
- Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations.
- Experience enabling cross-functional IT, Product, Design, Strategy, PMO, and Engineering teams.
- Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management.
- Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks.
- Fluency in Miro or similar platforms such as Figma, Lucid, JIRA, or Confluence.
- Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems.
- Excellent communication, facilitation, and stakeholder-management skills.
- Near-native Japanese proficiency and business-level English proficiency sufficient for internal meetings and discussions.
- Ability to simplify complexity, drive clarity with senior audiences, and work in dynamic, ambiguous environments.
Benefits
- Global benefits generally include equity, a wellbeing benefit, WFH equipment allowance, and annual Learning & Development stipend.
- Benefits may differ by location, with location-specific details available through Miro’s Global benefits board.
Categories
Solutions Engineering
About Miro
Miro builds a browser-based collaborative workspace—best known for its online whiteboard—that helps product, design, engineering, and business teams brainstorm, plan, and run workshops. It sells a subscription SaaS with free, team, and enterprise plans, plus professional services and industry-specific solutions (e.g., Miro for Manufacturing). Founded in 2011 and headquartered in San Francisco, the privately held company integrates with major work tools and is used by organizations worldwide.