1 month ago
Tokyo, JapanSenior
Responsibilities
- Lead customer discovery and translate goals, workflows, and pain points into structured MOST service plans.
- Facilitate vision, alignment, prioritization, and collaboration workshops across business and technical stakeholders.
- Assess collaboration workflows and workspaces and provide actionable recommendations.
- Design and implement governance frameworks covering workspace structure, naming, access, lifecycle, and templates.
- Guide change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing.
- Coach teams on Miro best practices, intelligent templates, AI workflows, and collaboration techniques.
- Build lightweight prototypes, templates, and reusable workflows to accelerate adoption.
- Partner with IT and administrative stakeholders to establish workspace standards and reduce tool sprawl.
- Provide ongoing advisory support, track milestones and outcomes, update forecasts, and help customers reprioritize work.
- Collaborate with CSMs, Architects, and Engagement Managers and contribute to internal professional-services playbooks and delivery assets.
- Stay current on Miro innovations, AI features, and collaboration trends.
Requirements
- 6+ years of experience in consulting, change management, Agile transformation, digital collaboration, or similar fields.
- Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives.
- Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations.
- Experience enabling cross-functional IT, Product, Design, Strategy, PMO, and Engineering teams.
- Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management.
- Experience with Human-Centered Design, Agile methodologies, Design Thinking, or innovation frameworks.
- Fluency in Miro or similar platforms such as Figma, Lucid, JIRA, or Confluence.
- Ability to map workflows, diagnose adoption barriers, and design scalable collaboration systems.
- Excellent communication, facilitation, and stakeholder-management skills.
- Near-native Japanese proficiency and business-level English proficiency sufficient for internal meetings and discussions.
- Ability to simplify complexity, drive clarity with senior audiences, and work in dynamic, ambiguous environments.
Benefits
- Global benefits generally include equity, a wellbeing benefit, WFH equipment allowance, and annual Learning & Development stipend.
- Benefits may differ by location, with location-specific details available through Miro’s Global benefits board.
Categories
Solutions Engineering
About Miro
Miro is the collaborative workspace where agents and teams converge to think, decide, and build together. As AI accelerates work, the challenge for organizations isn't doing more; it's turning individual output into scaled impact. Serving more than 100 million users across 250,000 customers, Miro’s shared, secure canvas surfaces the context that empowers teams to solve harder problems, make better decisions, and move work forward faster. Founded in 2011, Miro currently employs 1,600 people in 13 hubs around the world.