4 days ago
Navi Mumbai, India or Mumbai, IndiaMid Level
Responsibilities
- Configure, customize, and support ServiceNow ITSM modules to align with business processes.
- Manage application features and releases while maintaining system stability, compatibility, and performance.
- Develop and maintain integrations between ServiceNow and other enterprise systems.
- Use scripting and automation within the ServiceNow platform.
- Collaborate with cross-functional teams to understand requirements and deliver software solutions.
- Maintain and update software components to improve performance and reliability.
- Participate in team discussions, provide solutions to work-related problems, and work independently toward subject-matter expertise.
- Share knowledge with and guide junior team members.
Requirements
- At least 2 years of experience in ServiceNow IT Service Management.
- Proficiency in ServiceNow IT Service Management and experience customizing and configuring ServiceNow modules.
- Strong understanding of IT service management principles and workflows.
- Ability to develop and maintain integrations between ServiceNow and other enterprise systems.
- Familiarity with scripting languages and automation within the ServiceNow platform.
- 15 years of full-time education.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.