18 hours ago
Vimercate, ItalyEntry Level
Responsibilities
- Support customer discovery sessions to understand business challenges, customer experience goals, and AI use cases.
- Build demonstrations, proofs of concept, and prototype solutions using Genesys AI capabilities with support from senior architects.
- Configure and test virtual agents, agent assistance, knowledge search, and conversational AI workflows.
- Assist with integrations involving APIs, business systems, and external data sources.
- Maintain reusable demo environments, technical assets, solution documentation, and sandbox or trial engagements.
- Participate in customer workshops, technical presentations, and product demonstrations.
- Collaborate with sales teams on technical responses, solution recommendations, and customer presentations.
- Gather customer feedback and share insights with Product Management and Engineering teams.
- Contribute to internal documentation, knowledge sharing, and technical training materials.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, or a related field, or equivalent practical experience.
- 0–2 years of experience in a technical, customer-facing, software, cloud, or AI-related role.
- Basic understanding of AI, machine learning, natural language processing, or generative AI concepts.
- Familiarity with APIs, web services, and modern software applications.
- Foundational programming skills, preferably in Python.
- Basic understanding of data structures, databases, and system integrations is beneficial.
- Strong written and verbal communication skills and the ability to explain technical concepts clearly.
- Fluency in both English and Italian is required.
- Internship, university project, bootcamp, or personal project experience involving AI, software development, or cloud technologies is a plus.
Benefits
- Flexible-first working culture.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Hands-on exposure to enterprise AI, customer experience technologies, customer engagements, and AI solution design.
- Opportunities to develop technical, presentation, and consulting skills with a clear path toward senior technical and customer-facing roles.
- The role is eligible for commission bonus opportunities.
Tech Stack
Categories
Solutions Engineering
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.