Lead - Solution Engineer
Freshworks2 days ago
Guarulhos, BrazilStaff+
Base Salary
$296k - $370k/yr
Responsibilities
- Collaborate with enterprise customers across LATAM to identify and address critical business challenges.
- Support field sales and channel teams through discovery, requirements gathering, product demonstrations, and technical validation.
- Build and present tailored demonstrations and articulate Freshworks solution value to diverse audiences.
- Serve as a technical resource for LATAM partners during joint pursuits, customer workshops, solution design, and partner-led opportunities.
- Activate partners through hands-on sessions, demo coaching, and reusable assets.
- Align technical support with LATAM channel managers and field account teams for joint account plans, partner opportunities, and regional events.
Requirements
- 6–8 years of Solution Engineering experience.
- Experience supporting both direct sales and channel partners, including partner technical activation and joint customer engagements, is preferred.
- Strong presentation, verbal, written, interpersonal, analytical, problem-solving, and cross-functional collaboration skills.
- Ability to manage multiple deals in a dynamic sales environment with strong execution and time-management skills.
- Portuguese and Spanish proficiency, including conducting discovery sessions and product demonstrations across LATAM, is preferred.
- A bachelor’s degree is preferred but not required.
Benefits
- Base salary range of $296,000.00–$370,000.00 USD plus variable compensation where applicable.
- Dental, medical, vision, disability, and life insurance options.
- Equity and employee stock purchase plan (ESPP).
- Flexible paid time off, flexible spending, commuter benefits, wellness benefits, adoption benefits, and parental leave.
- Role based in Brazil, supporting customers and partners across LATAM.
Categories
Solutions Engineering
About Freshworks
Freshworks builds cloud-based customer and employee service software for IT, support, and business teams, including Freshdesk, Freshservice, and AI assistants (Freddy). It sells via subscription to organizations from SMBs to enterprises; notable customers include Sony Music Entertainment, New Balance, and Seagate. Founded in 2010 and headquartered in San Mateo, California, Freshworks is publicly traded on Nasdaq under the ticker FRSH.