26 days ago
Pune, IndiaMid Level / Senior
Responsibilities
- Resolve high-priority incidents through advanced troubleshooting.
- Ensure SLA compliance and analyze system performance trends.
- Create mitigation measures in collaboration with internal and external stakeholders.
- Develop and configure ServiceNow ITSM and ITOM solutions.
- Configure probes, sensors, and discovery patterns.
- Work with Discovery, CMDB, Service Mapping, and the CSDM framework.
- Implement REST and SOAP integrations using MID Server.
- Apply ITIL processes and service lifecycle practices.
Requirements
- 5–8 years of experience in the role or related work.
- 7+ years of relevant experience is requested in the description.
- Strong experience in ITSM development.
- Hands-on expertise in ITOM, including Discovery, CMDB, and Service Mapping.
- Strong understanding of the CMDB data model and CSDM framework.
- Proficiency in JavaScript, Glide APIs, and Flow Designer.
- Experience with REST/SOAP integrations and MID Server.
- Knowledge of ITIL processes and the service lifecycle.
Tech Stack
JavaScriptSOAP
Categories
About Wipro
Wipro is a global IT services and consulting firm that provides application development, cloud migration, infrastructure management, data/AI, and business process outsourcing for enterprises. It earns revenue through long-term outsourcing, managed services, and project-based consulting across multiple industries. Founded in 1945 and headquartered in Bangalore, India, Wipro is publicly traded (NYSE: WIT; NSE/BSE: WIPRO).