1 day ago
Responsibilities
- Understand client requirements and design customized solutions leveraging PhonePe products and services.
- Conduct feasibility studies and recommend appropriate products, solutions, and frameworks.
- Develop a deep understanding of the product suite.
- Manage merchant accounts during the integration phase.
- Take ownership of reported customer issues and ensure resolution.
- Participate in meetings/con calls with merchants' tech/business teams.
- Define and deliver a comprehensive developer experience for developers integrating PhonePe.
- Develop relationships across the entire organization to influence the best developer experience.
- Define, implement, and monitor key metrics for developer experience sustainability and quality.
- Document and implement processes for integration to ensure compliance and standardization.
- Improve API integrations by studying current market practices.
- Ensure on-time delivery and overall quality of deliverables.
- Work closely with product managers to achieve best-in-class developer and merchant experience.
Requirements
- 5+ years of techno-functional experience with cross-functional collaboration.
- Background in software development in one or more programming languages, preferably PHP/Java/.Net.
- Proficient in REST APIs using JSON or SOAP UI/Postman tools.
- Capable of researching, diagnosing, and resolving merchant integration issues.
- Experience in the payments module is a plus.
- Direct experience as a user-facing engineer is highly desired.
- Track record in successfully delivering complex, cross-functional technology solutions.
- Encourage a healthy work environment that’s both supportive and challenging.
- Excited to help engineers develop new skills and advance in their careers.
- Lead by example and help teammates do their best work.
- Strong quantitative, analytical, and problem-solving skills.
- Excellent interpersonal, written, verbal, and listening skills.
- Comfortable working in a fast-paced environment.
Benefits
- Competitive salary.
- Comprehensive benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and inclusive work environment that fosters innovation.
- Insurance benefits including medical, critical illness, accidental, and life insurance.
- Wellness programs including employee assistance and onsite medical center.
- Parental support programs including maternity, paternity, and adoption assistance.
- Mobility benefits including relocation and travel support.
- Retirement benefits including PF contributions and gratuity.
- Other benefits such as higher education assistance and car lease.