about 2 hours ago
Base Salary
$150k - $210k/yr
Responsibilities
- Own the technical relationship for key accounts as the primary technical point of contact.
- Drive successful onboarding and implementation by collaborating with Sales and Customer Success.
- Monitor account health and performance, identifying risks and coordinating resolutions.
- Develop deep expertise in Middesk’s APIs and data products to guide customers.
- Troubleshoot complex problems by analyzing logs and data workflows.
- Advise customers on scalable architecture and integrations for compliance and operational needs.
- Synthesize customer feedback to influence product roadmap and improve experience.
- Contribute to technical documentation and enablement resources.
Requirements
- 5+ years in a customer-facing technical role such as Solutions Architect or similar.
- Experience with B2B SaaS products and API-first integrations.
- Strong familiarity with APIs, data workflows, and SQL.
- Proven track record with mid-market and enterprise customers, especially in regulated industries.
- Ability to manage a portfolio of accounts and prioritize effectively.
- Excellent communication skills to bridge technical details and business impact.
- Problem-solving mindset with a focus on action and resolution.