Platform Engineer (SAP Functional)
Commonwealth Bank of Australia4 days ago
Bengaluru, IndiaMid Level / Senior
Responsibilities
- Provide L2 operational and platform stability for SAP functionality across production and non-production environments.
- Monitor daily system functionality and performance, proactively identify issues, and coordinate incident detection and resolution.
- Perform and manage service restoration within SLA for incidents across categories.
- Partner with stakeholders to execute service restoration while minimizing customer impact.
- Coordinate with infrastructure, security, and platform teams to maintain system availability, resilience, and performance.
- Support continuous improvement initiatives that improve and automate functional observability.
- Propose and use tools that improve self-service and bridge product teams with operational capabilities.
- Use AI capabilities to automate and supplement incident analysis and resolution.
- Maintain system documentation, operational procedures, knowledge articles, and support runbooks.
- Support change management activities, including manual activities and compliance with minimum standards.
Requirements
- 4–8 years of experience in SAP Finance product configuration, development, or incident management.
- Strong preference for experience with SAP Banking Services and TRBK.
- Knowledge of SAP Banking modules including Business Partner, Deposits Management, Master Contract Management, Loans Management, and Payments.
- Strong understanding of incident and change management in large organizations or highly regulated industries.
- Knowledge of ITIL Service Management processes.
- Strong analytical, troubleshooting, and root-cause-analysis skills.
- Highly developed stakeholder management and communication skills.
- Bachelor’s or master’s degree in engineering, Computer Science, or Information Technology.
- ABAP debugging or low-touch coding experience is highly desirable.
- Prior experience using AI tools to automate daily tasks is highly desirable.
Tech Stack
ABAP
Categories
About Commonwealth Bank of Australia
Commonwealth Bank of Australia is an ASX-listed bank headquartered in Sydney that provides retail, business, and institutional banking, payments, and wealth services across Australia. Its offerings include transaction and savings accounts, home and business lending, cards, merchant services, digital banking, superannuation, and investment platforms such as CommSec. Founded in 1911, the bank serves millions of customers through branches, contact centres, and online channels.