10 days ago
Gurgaon, IndiaMid Level / Senior
Responsibilities
- Develop, configure, customize, and enhance ServiceNow applications according to business requirements and platform best practices.
- Design and implement ServiceNow solutions in a primary product area such as ITSM, ITAM, ITOM, CMDB, Service Portal, or Integrations.
- Build and support workflows, flows, business rules, client scripts, UI policies, portals, workspaces, and integrations.
- Develop and optimize integrations using ServiceNow capabilities, APIs, and standard methods.
- Translate approved requirements into scalable, supportable, and maintainable technical solutions.
- Troubleshoot issues, analyze root causes, and implement sustainable fixes.
- Perform unit testing, support QA and UAT, and contribute to code reviews and overall quality.
- Collaborate with stakeholders, project managers, senior consultants, principal consultants, and project teams to support delivery.
- Participate in Agile ceremonies, manage assigned priorities, and raise risks or blockers.
- Maintain technical documentation and stay current with ServiceNow platform capabilities.
Requirements
- 3 to 6 years of experience working on the ServiceNow platform in a developer or technical consultant role.
- Strong hands-on experience in at least one ServiceNow product area, such as ITSM, ITAM, ITOM, CMDB, Service Portal, Integrations, or related modules.
- Experience with ServiceNow scripting using JavaScript, Glide APIs, workflows, Flow Designer, and platform customization.
- Experience with integrations, REST APIs, imports, and ServiceNow automation capabilities.
- Experience with Service Portal, Workspace, UI Builder, or related user interface components is preferred.
- Strong troubleshooting, problem-solving, communication, collaboration, and independent work skills.
- Understanding of software development lifecycle principles and structured delivery methods.
- ServiceNow certifications such as CSA, CAD, or CIS are advantageous.
Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
- Paid time off, company holidays, and additional leave benefits according to policy.
- Flexible work arrangements supporting work-life balance.
- Learning and development opportunities, including sponsorship for certifications and credentials.
- Employee wellness initiatives focused on physical and mental well-being.
- Retirement and statutory benefits in line with India regulations.
- Inclusive, collaborative, and people-first culture.
Tech Stack
Categories
Solutions Engineering
About AHEAD
AHEAD is an IT services and consulting firm that designs, builds, and operates digital platforms for large enterprises across cloud infrastructure, automation, data and analytics, security, and DevOps. It generates revenue through consulting, systems integration, and managed services, including cloud management and operations. Founded in 2007 and headquartered in Chicago, it is privately held and owned by Centerbridge Partners.