Senior Staff Forward Deployed Engineer - Flow
ServiceNow24 hours ago
Base Salary
$172k - $301k/yr
Responsibilities
- Lead technical design and delivery for strategic enterprise deployments, including SSO, identity architecture, multi-system integrations, and security and compliance reviews.
- Build production-grade automations and workflows using Flow across enterprise collaboration, service management, and business tools.
- Design knowledge and retrieval strategies across enterprise document sources to support accurate, sourced AI answers.
- Create scalable workarounds, reusable patterns, reference architectures, and product capabilities for unsupported customer needs.
- Lead proofs of concept and strategic evaluations in partnership with sales and executive stakeholders.
- Define and improve customer onboarding and implementation motions, driving rapid activation and production adoption.
- Advise customer IT directors and executives and drive multi-account health, adoption, expansion, and resolution of risks.
- Translate customer patterns into product requirements and influence roadmap, architecture, packaging, pricing, and go-to-market strategy.
- Establish technical standards, playbooks, and tooling for the forward deployed function and mentor IC3 and IC4 solutions engineers.
- Serve as the final technical escalation for customer issues, reproducing bugs, diagnosing root causes, resolving automation failures, and improving monitoring and triage practices.
Requirements
- 10+ years of customer-facing technical experience in forward deployed, solutions, or implementation engineering for enterprise software, including strategic multi-system deployments.
- Deep hands-on experience with REST APIs, scripting, automations, webhooks, integration architecture, and debugging.
- Expertise in SSO and identity architectures, including SAML, OAuth, Okta, and Entra ID, along with enterprise security and compliance requirements.
- Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
- Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating AI answer quality and accuracy.
- Ability to communicate with and influence system administrators, security engineers, IT directors, and executives.
- Demonstrated ability to connect customer outcomes with broader IT and operations strategy and influence product direction without direct authority.
- Track record of technical leadership and mentorship.
- Preferred experience with service desk offerings, AI-native or cloud-native enterprise products, product-led growth, consumption-priced software, and building onboarding or forward deployed functions from scratch.
Benefits
- Base pay is $171,900-$300,800, plus equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Work persona is Flexible or Remote; the employee type is Regular.
- Compensation varies by qualifications, skill level, competencies, and work location.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.