Senior Staff Forward Deployed Engineer - Flow
ServiceNow2 days ago
Base Salary
$172k - $301k/yr
Responsibilities
- Lead technical design and delivery for strategic enterprise deployments, including SSO, identity architecture, integrations, and security and compliance reviews.
- Build production-grade automations and workflows integrating Flow with enterprise tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
- Design knowledge and retrieval strategies across enterprise document sources and knowledge bases.
- Develop scalable workarounds, reusable patterns, reference architectures, and product capabilities for unsupported use cases.
- Lead proofs of concept and strategic evaluations with sales and executive stakeholders.
- Improve onboarding and implementation processes, drive customer adoption and expansion, and own health outcomes across multiple strategic accounts.
- Translate customer patterns into product requirements and strategy while influencing roadmap, architecture, packaging, pricing, and go-to-market decisions.
- Establish technical standards, playbooks, and tooling; mentor solutions engineers and provide senior technical escalation support.
- Diagnose critical issues, reproduce bugs, identify root causes, and improve monitoring, triage, and reliability practices.
Requirements
- 10+ years of customer-facing technical experience in forward deployed, solutions, or implementation engineering for enterprise software, including strategic multi-system deployments.
- Deep hands-on experience with REST APIs, scripting, automations, webhooks, integration architecture, and debugging.
- Expertise in SSO and identity architectures, including SAML, OAuth, Okta, and Entra ID.
- Experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
- Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating AI answer quality and accuracy.
- Ability to communicate with and influence system administrators, security engineers, IT directors, and executives.
- Ability to connect customer outcomes to broader IT and operations strategy and company plans.
- Demonstrated technical leadership, mentorship, and cross-functional influence without direct authority.
- Preferred experience with service desk offerings, AI-native or cloud-native enterprise products, product-led growth, consumption-priced software, and building onboarding or implementation motions, playbooks, or forward deployed functions.
Benefits
- Base pay of $171,900 - $300,800, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible or remote work persona; the role is a regular employee position.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.