Senior Staff Forward Deployed Engineer - Flow
ServiceNow2 days ago
Base Salary
$172k - $301k/yr
Responsibilities
- Lead technical design and delivery for strategic enterprise deployments, including SSO, identity architecture, integrations, and security and compliance reviews.
- Architect and build production-grade automations and workflows across enterprise collaboration, service management, and business systems.
- Design knowledge and retrieval strategies across enterprise document sources and ServiceNow knowledge bases.
- Lead proofs of concept, strategic evaluations, onboarding, implementation, adoption, and expansion efforts for multiple strategic accounts.
- Act as a trusted advisor to customer IT leaders and executives and own customer health and adoption outcomes.
- Translate customer patterns into product requirements, roadmap priorities, technical standards, playbooks, tooling, and reusable implementation patterns.
- Mentor IC3 and IC4 solutions engineers and serve as the final technical escalation for complex customer issues.
- Diagnose API timeouts, synchronization errors, failed automations, outages, and other reliability issues using logs and collaboration with core engineering teams.
Requirements
- 10+ years of customer-facing technical experience in forward deployed, solutions, or implementation engineering for enterprise software, including strategic multi-system deployments.
- Deep hands-on experience with REST APIs, scripting, automations, webhooks, integration architectures, and debugging.
- Expertise in SSO and identity architectures, including SAML, OAuth, Okta, and Entra ID, plus enterprise security and compliance requirements.
- Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
- Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluation of AI answer quality and accuracy.
- Ability to communicate with and influence system administrators, security engineers, IT directors, and executives.
- Demonstrated technical leadership, mentorship, product influence, and cross-functional collaboration without direct authority.
- Preferred experience with service desk offerings, AI-native or cloud-native enterprise products, product-led growth, consumption-priced software, and building onboarding, implementation, playbook, or forward-deployed functions from scratch.
Benefits
- Base pay of $171,900-$300,800, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible, remote, or required-in-office work personas depending on role and location; this position lists Flexible or Remote.
- Regular employee position in the AMS - North America and Canada region.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.