Lead Software Test Engineer
Toshiba Global Commerce Solutions - External10 hours ago
Guadalajara, MexicoStaff+
Responsibilities
- Lead end-to-end functional, integration, regression, upgrade, and UAT testing for enterprise POS solutions.
- Develop test strategies, plans, readiness criteria, risk assessments, and go/no-go recommendations.
- Serve as the primary QA contact for lab validation, deployment readiness, issue triage, and stakeholder alignment.
- Diagnose complex issues across software, configuration, integrations, data, hardware, and environments.
- Validate customer-reported issues and ensure defects include reproducibility, expected behavior, configuration context, logs, evidence, and business impact.
- Maintain parity between customer and internal lab environments, including POS devices and system configurations.
- Establish QA standards for test coverage, defect quality, evidence capture, lab readiness, release readiness, root-cause analysis, and customer acceptance.
- Create reusable test assets, execution guidance, readiness assessments, and handoff packages for distributed QA teams.
- Drive defect prevention, root-cause analysis, and continuous quality improvements based on trends, evidence, and customer feedback.
- Communicate test progress, risks, issues, and readiness to technical and non-technical stakeholders.
Requirements
- 8 to 10 years of software testing experience, including 5 or more years in POS or enterprise transaction systems.
- Extensive customer-facing experience with testing, UAT, deployments, upgrades, issue triage, and production readiness.
- Strong troubleshooting and analytical skills across software, configuration, integration, hardware, data, and environments.
- Experience with SQL, APIs, log analysis, distributed systems, and system configuration analysis.
- Ability to lead QA activities across cross-functional and distributed teams without direct authority.
- Experience creating test strategies, readiness criteria, execution plans, and reusable QA artifacts.
- Strong judgment in distinguishing product defects from configuration, integration, environment, data, workflow, hardware, and expected-behavior issues.
- Excellent communication, stakeholder-management, and problem-solving skills.