Production Site Reliability Engineer
Charles Schwab1 day ago
Base Salary
$120k - $155k/yr
Responsibilities
- Assess and resolve complex production incidents and rapidly restore critical systems.
- Collaborate with engineering, infrastructure, database, and vendor teams to minimize business impact.
- Improve operational excellence through automation, observability, monitoring strategies, and continuous improvement.
- Lead incident response activities and manage high-severity production incidents.
- Troubleshoot Java-based distributed applications and SQL-backed enterprise systems.
- Perform Oracle database analysis, troubleshooting, and performance optimization.
- Develop or enhance operational runbooks, escalation procedures, and monitoring strategies.
- Identify root causes, implement permanent corrective actions, and reduce recurring incidents.
- Support change implementation planning and medium-to-high risk production releases.
- Mentor and coach engineers and contribute to operational best practices and knowledge sharing.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in Production Support, Site Reliability Engineering, Software Operations, or a related technology support role.
- Advanced experience troubleshooting Java-based distributed applications and SQL-backed enterprise systems.
- Strong experience with AppDynamics, Splunk, Grafana, InfluxDB, and Control-M.
- Strong Oracle Database knowledge, including SQL analysis, database troubleshooting, and performance optimization.
- Strong Linux administration experience, preferably in RHEL 7/8/9 environments.
- Experience with Python or Shell scripting for operational automation.
- Experience leading incident response and managing high-severity production incidents.
- Strong written and verbal communication skills with technical and non-technical stakeholders.
- Experience improving availability, reliability, and mean time to resolution.
- Experience partnering with software engineering teams to improve application supportability and production readiness.
- Mentoring, coaching, or technical leadership experience within production support or SRE teams.
- Knowledge of change management, risk management, security, and compliance practices in regulated environments.
- Availability for night shifts, weekends, and rotating on-call support.
Benefits
- The role is eligible for bonus or incentive opportunities in addition to the salary range.
- The selected candidate is expected to work on site four days per week.
- The position operates during night shifts from 2pm–10pm CST, with weekends as needed.
- The role includes participation in a rotating on-call support model.
About Charles Schwab
Charles Schwab provides brokerage, banking, and wealth management services for individual investors and independent investment advisors. Its business spans trading platforms, advisory and custody services (Schwab Advisor Services), ETFs and mutual funds, and a U.S. bank offering deposits and lending. Founded in 1971 and headquartered in Westlake, Texas, Schwab is publicly traded on the NYSE (SCHW) and expanded its retail and advisor footprint through the acquisition of TD Ameritrade.