Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow22 hours ago
Responsibilities
- Lead the design and delivery of complex cross-functional product features from architecture through production operations.
- Build agent loops, tool integrations, prompt and context layers, retrieval and citation capabilities, and evaluation harnesses for AI-native product functionality.
- Define, measure, and improve the team’s use of AI for code generation, test automation, code review, triage, and documentation.
- Mentor senior and mid-level engineers and establish standards for code quality, observability, reliability, governance, and safe AI usage.
- Partner with product, UX, and engineering leads to turn ambiguous problems into scoped, shippable plans.
- Own production quality, including defect triage, release readiness, and gate reviews.
Requirements
- 8+ years of software engineering experience with technical leadership at the staff level or equivalent.
- Strong proficiency in TypeScript or another statically typed language and solid system design skills.
- Hands-on experience building or integrating LLM-based features, including prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, tool use, orchestration, and human-in-the-loop controls.
- Experience using or critically evaluating AI-assisted and agentic development tools and practices.
- Clear written and verbal communication skills, including briefing senior leaders and aligning multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
Benefits
- Flexible or remote work persona depending on assigned work location and role eligibility.
- Regular employee position in North America and Canada.
- ServiceNow provides reasonable accommodations for candidates who need assistance during the application process.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.